What are the responsibilities and job description for the Licensed Personal Lines Customer Service Representative - NO COLD CALLING position at Kevin Panter Insurance Inc?
Job Description
Job Description
Join Kevin Panter Insurance Inc, a reputable insurance agency located in the scenic town of Blue Ridge, Georgia. We are currently seeking a Licensed Personal Lines Customer Service Representative to become a crucial member of our dedicated team. At Kevin Panter Insurance, we prioritize creating a supportive and positive workplace where our employees feel valued and empowered to make a difference in the lives of our clients. As a pivotal part of our agency, you will offer personalized service to our clients, ensuring they receive the best possible coverage for their individual needs. Your role will be central in building lasting relationships with our clients, fostering trust and satisfaction through excellent service. If you are committed to delivering outstanding customer experiences and looking to grow your career in a warm and inviting environment, we encourage you to apply and embark on this rewarding journey with us.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Responsibilities
Client Interaction : Engage with clients regularly to understand their personal insurance needs and offer tailored solutions.
Policy Management : Handle the entire process of policy renewals, amendments, and cancellations as needed, ensuring client satisfaction.
Claims Assistance : Provide support to clients during the claims process, offering guidance and follow-up to ensure efficient resolution.
Cross-Selling : Identify potential opportunities to offer additional personal insurance products that may benefit clients.
Problem Solving : Address and resolve client inquiries and issues promptly and professionally, ensuring a high level of satisfaction.
Documentation : Maintain accurate and detailed records of all client interactions and transactions within the agency's database.
Continuous Improvement : Stay informed about industry updates and regulatory changes to provide the most accurate advice to clients.
Requirements
Licensing : Active Personal Lines Insurance License is mandatory.
Experience : Previous experience in insurance customer service or sales is beneficial.
Communication Skills : Excellent verbal and written communication skills.
Customer Service Orientation : Strong desire to provide exceptional service to clients.
Detail-Oriented : Ability to manage and organize information efficiently.
Problem-Solving Skills : Capable of resolving client queries and issues effectively.
Computer Proficiency : Familiarity with insurance software and CRM tools.
Team Collaboration : Ability to work harmoniously within a team environment.
