Count Team Manager

The Count Team's Manager serves as a dynamic and energetic leader while fostering teamwork, employee morale, motivation, and open communication, providing attentive, cheerful, courteous, professional customer service to all customers, both internal and external. The position is responsible for collecting, transporting, sorting, counting, wrapping, and recording the contents of game drop boxes, bill changers, and drop boxes to provide revenue numbers and replenish inventory levels for both Gaming and Non-Gaming areas. The position is responsible for the five casino count rooms, the technical equipment, and its communication with the Slot Data System

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Collect, transports, sorts, counts, and wraps cash and cash equivalents from slot machines, table game drops, and non-gaming revenues according to Gaming Commission and National Indian Gaming Commission Minimum Internal Control Standards.
• Records and compares the physical count of monies to data collected on the technical system.
• Records, compares, and reconciles blind count dollars collected from table games and non-gaming areas.
• Wraps and/or bags all cash equivalents following established standards and prepares transfer of funds (Federal Reserve ready) from the count room to the cage/bank.
• Complies with all National Indian Gaming Commission (NICG) Sault Ste. Marie Gaming Commission Minimum Internal Controls (MICS & TICS).
• Responsible for assessment of current policies and procedures, work processes, and program effectiveness to develop and streamline operations.
• Develops and updates departmental policies and procedures as necessary.
• Completes routine maintenance on count room equipment, repairs equipment as needed, and coordinates external maintenance when required.
• Controls & verifies the sensitive keys, including issuance/return of sensitive keys to the locked key control box.
• Prepares and creates daily count totals, volumes by denomination, for each count location.
• Creates, prepares, and reviews count team annual budget & monitors approved budget daily/monthly.
• Prepares Capital Budget for equipment needs as technology changes.
• Create count team schedules for the five casino properties, ensuring staff rotation.
• Responsible for managing the Count Team, including hiring, coaching, training, and discipline as needed.
• Responsible for variance investigation reports and works with Accounting & MIS to resolve variances between actual drop and system-generated totals.
• Trains staff on departmental procedures and equipment usage. Follows safety and security guidelines and adheres to company/departmental policies.
• Maintains a clean, safe count room. Develops and implements changes to improve overall team member and guest satisfaction.
  
  

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Orders and maintains supplies.
• Coordinates and partners with other departments to ensure total guest satisfaction in a safe, friendly, and comfortable environment.
• Fills in for subordinate staff as needed.
• Travels to other casino properties.
• All other job-related duties as assigned.
  
  

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, Executives, customers, outside vendors/service providers, and externs.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include frequent standing, walking, sitting, carrying/lifting, pushing/pulling up to 50 pounds, stooping, kneeling, reaching, manual handling, use of hearing/smell, near/far vision, depth perception, typing, and bending. Working conditions include frequent exposure to noise, vibration, and air quality and occasional exposure to weather and extreme heat. Potential hazards include frequent computer use and occasional exposure to moving mechanical parts.

REQUIREMENTS:

Education: High School diploma or G.E.D. required.

Experience: Minimum of 5 years supervisory experience required or 5 years as Count Team Verifier.

Certification/License: Must undergo a Criminal Investigation completed under there rules of the National Indian Gaming Commission. Must have a valid driver's license and be insurable by the Sault Tribe Insurance Department. Must comply with annual driver's license review and insurability standards with the Sault Tribe Insurance Department.

Knowledge, Skills, and Abilities: Must have working knowledge and be able to use word processing and database software. Must have working knowledge and be able to use office machines, such as calculator, fax, printer, and computer. Must have knowledge Cash-pro, or similar currency and ticket processing equipment. Must have knowledge of or the ability to learn the use SDS, CMP, Kronos, and JD Edwards systems. Must have knowledge of or the ability to learn the National Indian Gaming Commission (NIGC) Minimum Internal Control Standards (MICS) and Sault Ste. Marie Tribal Gaming Commission Tribal Internal Control Standards (TICS) and Count Team procedures. Must have the ability to learn and understand basic departmental financial information, prepare annual budgets and monitor actual results against budgeted totals. Must have excellent communication skills and communicate clearly in person, in writing, by telephone, and by email. Must have the ability to distinguish letters, numbers, and symbols. Must have computer and equipment troubleshooting skills. Must have problem-solving and basic math skills. Must establish and maintain an effective working relationship with supervisory personnel, coworkers, subordinates, Gaming Commission, and the general public. Must be able to work under pressure and handle difficult situations. The position required being on call 24 hours when needed. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Must be able to travel. Must have basic mechanical ability to troubleshoot computer and equipment malfunctions. Must be able to follow specific instructions accurately, function with a high degree of concentration and handle multiple takes simultaneously in a fast-paced environment required. Must maintain confidentiality. Native American preferred.