Health System IT Help Desk Technician

POSITION DESCRIPTION

POSITION: HEALTH SYSTEM IT HELP DESK TECHNICIAN

Full-time, Non-exempt position

LOCATION:* KBIC Health System*

102 N. Superior Avenue

Baraga, Michigan 49908

SUPERVISORY CONTROL: IT Site Manager

SALARY: Grade 6 (minimum starting wage=$18.40/hour)

SUMMARY: Assists the Information Technology department in providing hardware, software, and network support, training, and troubleshooting in a networked environment. Provides support on a wide range of software applications such as office application suites, Intergy, Mediadent, and other various desktop applications.

REQUIRED QUALIFICATIONS:

· AA/AS degree in a computer-related field AND one (1) year of full-time work experience performing the duties and responsibilities outlined in this position announcement.

OR

· An equivalent combination of education credits/semesters and relevant work experience equaling three (3) years.

· Requires technical knowledge of the techniques and procedures of software and network support for users in a Microsoft Windows Server Active Directory environment.

· Must understand installation, configuration, and troubleshooting processes for software, hardware, mobile devices, networking, and accessory equipment.

· Must be familiar with information technology security strategies and techniques.

· Must have a comprehensive understanding of clinical workflow and healthcare based information.

· Requires experience with personal computer equipment.

· Must have advanced personal computer word processing, spreadsheet, database, and Windows skills.

· Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.

· Knowledge of the Keweenaw Bay Indian Community health center operations.

· Must have knowledge of HIPAA security requirements, Health Information Technology, Meaningful Use.

· Must know how to assemble and disassemble personal computer components, including cabling.

· Must be able to install, configure, troubleshoot and maintain software applications and peripheral equipment.

· Must have strong communication and training skills and be able to communicate technical information to non-technical users.

· Must maintain strict confidentiality.

· Must have a valid Michigan driver’s license, reliable vehicle and vehicle insurance, a good driving record and be at least 21 years of age, to drive fleet vehicles.

· Must be able to attend training and travel as required.

· Must be able to obtain a satisfactory clearance under the Indian Child Protection and Family Violence Prevention Act Background Investigations Policy.

· Employment is contingent upon the satisfactory result of a Security Background Check, pre-employment drug testing, and pre-employment physical.

INDIAN PREFERENCE: Preference will be given to qualified individuals of American Indian descent.

VETERAN PREFERENCE: Preference will also be given to Veterans who do not have bad conduct or

dishonorable discharges (need DD214).

DUTIES AND RESPONSIBILITIES:

1. Identifies, diagnoses, and resolves Tier 1 problems for users of health center applications, personal computer software and hardware, networking, the Internet, and new computer technology in a help desk environment; communicates solutions to end-users.

2. Installs, configures, maintains, and troubleshoots a wide range of software used throughout the tribal operations. Performs hardware/software upgrades to existing computer equipment as needed.

3. Response to hardware and software problem calls on-site, via e-mail, or over the phone for users. Investigates error messages and determines resolution. Reinstalls program or replaces files that are causing errors. Calls hardware or software vendor or accesses online technical support to obtain updates. Also responds to network user account issues. Investigates appropriate areas of a potential problem and determines resolution.

4. Provides network support for users, which includes installing networked application software, managing user accounts, installing peripherals, joining computers to the network domain, and prepare for use by multiple users.

5. Contacts software and hardware vendors to obtain specifications, pricing, and other purchase-related information needed to guide departments in their selection of software and hardware.

6. Trains users in startup, basic and advanced use of software programs, such as Microsoft Office applications as well as in the use of Windows network resources. May provide group training on request.

7. Develops job aids for tasks performed in software applications. Sets up batch files or procedures to facilitate software installation by other support staff or to help users in their specific tasks.

8. Maintains up-to-date expertise in the operation and application of standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.

9. May be required to maintain, update, or design health center websites and social media pages.

10. Performs other related duties as assigned by the supervisor.

Job Type: Full-time

Pay: $18.40 - $23.10 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekdays

Work Location: In person

Salary : $18 - $23