Intake Coordinator

Administrative Duties

· Behavioral Health Intake Duties:

o Intake of Outpatient Clients

o Call new referrals to secure insurance or other information to complete referral for services.

o Document referrals on tracking spreadsheet daily.

o Check the Kentucky Medicaid website to verify insurance is current.

o Monitor and respond to email and phone calls from potential client or referral sources.

o Schedule ADOS appointments.

o Call clients to remind of next-day appointments for ADOS appointments.

· Office communication & Administrative Duties

o Answering of phones and general reception of guests.

o Calling clients to facilitate scheduling of appointments.

o Check Mail and Distribute Daily.

· Upkeep of Lexington BHSO office

o Assist with daily cleaning checks and office safety checklist.

Additional Duties

· Excellent planning and organizational skills.

· Excellent oral and written communication skills.

· Ability to maintain customer and client relationships.

· Ability to be flexible, open to new ideas, and adapting to changes.

· Ability to take initiative and demonstrate a sense of urgency.

· Ability to maintain composure in difficult or stressful situations.

QUALIFICATIONS

· High school diploma or equivalent plus two years of work experience.

· Must have exemplary telephone and interpersonal skills.

· Strong oral and written communication, as well as the ability to use proper grammar, are essential

· Prior experience with customer service.

· Prior intake experience is preferred.

· IT knowledge a plus.

· Insurance billing

21 Years or older

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit for long periods of time and occasionally climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

DISCLAIMER

It is the nature of the work of Key Assets Kentucky that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff is, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Job Type: Full-time

Pay: $14.50 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $15 - $16