What are the responsibilities and job description for the Dealership Service Advisor - Key Acura of Atlantic City position at Key Auto Group?
AUTOMOTIVE SERVICE ADVISOR NEEDED!
5 DAY WORK WEEK!
*CDK and X-TIME experience helpful*
*ACURA or HONDA experience a plus!*
Key Acura of Atlantic City is seeking a quality Service Advisor immediately to be part of our growing shop. Must have at least 1 year of experience. This is a fantastic opportunity to work in a friendly, positive Dealership with plenty of work, Employee recognition and a great Management Team!
We offer a competitive pay plan, benefits, stability and paid training.
5-day work week with Saturdays and 1 day off during the week. Sick days and Holidays along with job security and longevity with a large Auto Group.
Your success and future start now!!!!!!
Responsibilities
- Oversee service orders and flow of drive lane
- Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Happiness scores at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of the service department
- Set schedules and assigns tasks to service department employees
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain a good working relationship with factory(s) and foster positive employee relations
- Collaborate with upper management to make service department hiring and discipline decisions
Qualifications
- Excellent organizational skills
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities
