What are the responsibilities and job description for the Sr Client Manager position at Key Bank?
Location :
1301 5th Avenue - Seattle, Washington 98101
LOCATION : Hybrid from Seattle metro office, highly preferred covering Seattle based clients. Open to Washington, Oregon market remote.
ESSENTIAL JOB FUNCTIONS
- Collaborates with partners to expand and retain business clients who have treasury management and other enterprise payments needs.
- Own maintenance of cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product / service updates and upgrades; new service level introduction / enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.
- Prepare, deliver, and review agreements.
- Adhere to all Risk policies and procedures including ECP Risk Testing initiatives.
- Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.
- Generate cross-sell leads to sales teams and participate in regular Client Management sales initiatives.
- Partner with the Implementation Specialist Team on more complex client implementations.
- For more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO's), verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction.
- Working with the Customer Account Maintenance (CAM) Group, and / or maintenance requests within established service level agreements.
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
COMPETENCIES
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $68,000.00 to $85,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
Job Posting Expiration Date : 02 / 12 / 2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
LI-Remote
Salary : $68,000 - $85,000
