Host/ess

Host/Hostess

Job Description

Department:                Food and Beverage

Reports to:                    Asst. F&B Director/F&B Manager

Statement of Purpose:

The Host has many opportunities for interaction with Members of KBYC. The interaction begins with the reservation process, continuing with the Members’ arrival to the Club, and ending with their departure from the Club. It is critical that the Host conveys confidence and authority, while also being warm and welcoming to all Members, especially during peak volume times. The Host must be knowledgeable about the restaurant's food and beverage offerings and be able to describe and explain menu items as needed. In addition, the Host must be informed about all details related to Club events and take an active role in promoting them. The Host plays an essential role in the success of every service by properly managing the Members’ arrival experience and by controlling the flow of Members into the restaurant. They must remain in constant communication with both the Front of House and Back of House Management teams to ensure fluidity and guarantee the highest levels of Member satisfaction. It is essential that the Host set the tone for the dining experience.

Primary Duties:

·      Greet incoming and departing Members warmly with a genuine smile and eye contact

·      Escort them to assigned dining area; present menus; announce server's name

·      Inform the server of the Member name and any special occasions and/or known dietary restrictions

·      Answer incoming calls and provide appropriate service

·      Promote Club Events with knowledge of details and proper reservation processes

·      Accurately maintain Member Recall Sheet

·      Manage the flow of Members into the Dining and Bar areas; provide accurate wait times to incoming Members if appropriate

·      Be proactive and observant of Members' needs throughout the dining experience to ensure they receive high quality service (e.g., notice a drink refill is needed while seating another Member and ensuring the drink is refilled prior to getting back to the door)

·      Protect establishment and Members by adhering to sanitation, safety and alcohol control policies

·      Maintain the organization and cleanliness of the podium

·      Assist dining room staff by setting and clearing tables; replenishing water; serving beverages

Skills:

Operational Skills

·      Ability to understand Member needs and to deliver superior customer service

·      Ability to work long hours with a strong focus on operational excellence

·      Ability to understand the flow of service and handle multiple tasks effectively

·      Ability to handle telephone calls and written correspondence properly

·      Basic computer skills including MS Office

Communication Skills

·      Ability to understand effective approaches of communication with different individuals

·      Able to communicate clearly with peers and superiors

Language Skills

·      Very good verbal and written communication skills in English is required

·      Verbal and written communication skills in Spanish is preferred

·      Verbal communication skills in other languages is a plus

High Energy

·      Upbeat, outgoing and positive at all times

Customer Focus

·      Friendly and service-oriented personality with good interpersonal skills

Organized and Detailed Oriented

·      Uses resources and time effectively by supporting superiors and colleagues at all times

Ethics and Values

·      Maintains values and integrity; humble, respectful and honest

Team Player

·      Continually contributes to all colleagues’ success; maintains a positive attitude while at work

·      Is welcoming and outgoing with coworkers

Education and Certificates

·      High School qualification or equivalent is required

·      Currently enrolled in High School will also be considered

·      Food Handling Certificate is a plus

Experience

·      Prior host experience is preferred but not required

Other

·      Ability to work in an outdoor environment in a hot climate

·      May be required to lift up to 30 lbs. occasionally 

·      Ability to work long hours standing

·      Available to work late nights, holidays and long hours as necessary