What are the responsibilities and job description for the Lead Scheduler position at Key Dental?
Lead Scheduler – Key Dental
Location: Brownsville, TX
Position Type: Full-Time
Work Schedule: Thursday, Friday, Saturday (additional days as needed)
Work Hours: 7:30 AM – 9:00 PM
Pay: Competitive hourly rate, based on experience
Key Dental is seeking a highly organized, detail-oriented Lead Scheduler to join our dynamic team.
This is a core leadership position focused solely on scheduling, insurance verification, and front desk coordination. You’ll play a pivotal role in maintaining provider efficiency, production goals, and patient satisfaction.
Position Overview
The Lead Scheduler oversees all clinical schedules and insurance-related front desk operations. This role is not administrative support-only and requires ownership of provider calendars, recall systems, and insurance accuracy in Open Dental.
Primary Responsibilities
Schedule Management
- Manage and optimize daily and weekly provider schedules to support clinical productivity and patient experience
- Handle confirmations, cancellations, rebookings, and schedule repairs proactively
- Prioritize high-value and urgent appointments, minimizing gaps and overtime
Insurance Verification
- Verify patient insurance eligibility and benefits in advance
- Enter accurate coverage details and breakdowns into Open Dental
- Maintain up-to-date records and ensure all active treatment plans have verified insurance
Recall and Retention
- Maintain the hygiene recall system to ensure timely patient re-care
- Follow up with unscheduled treatment and inactive patients
- Track and report on recall performance and conversion metrics
Front Desk Coordination
- Provide leadership to front desk staff and ensure adherence to scheduling protocols
- Guide scripting, documentation, and phone handling for patient interactions
- Lead daily huddles and communicate schedule expectations to all team members
Benefits
Eligibility based on individual performance and length of employment.
- Mileage reimbursement for approved outreach events
- Paid time off (PTO)
- Team lunches on clinic days
- Paid meals during required meetings
- In-house dental care coverage for preventive, basic, and medically necessary major procedures (excluding cosmetic or elective care; lab fees for major procedures may apply)
- Performance-based bonuses
- Consideration for health insurance and retirement contributions
Qualifications
- 2 years of experience in dental scheduling or treatment coordination
- Strong knowledge of insurance verification and Open Dental (or similar PMS)
- Confident, professional communicator with leadership potential
- Organized, proactive, and highly accountable
Apply today to lead the scheduling team at one of Brownsville’s fastest-growing dental clinics—where efficiency, transparency, and patient experience come first.
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 12 hour shift
- 3x12
Work Location: In person
Salary : $12 - $18
