What are the responsibilities and job description for the Experienced Service Manager position at Key Hyundai of Milford?
Description of the Role:
Key Hyundai of Milford is a premier dealership committed to delivering top-tier service and customer satisfaction. We take pride in our dedicated team and are looking for an Experienced Service Manager to lead our service department with excellence and professionalism. The Experienced Service Manager plays a crucial role in ensuring the smooth operation of the service department. The ideal candidate will have a strong background in automotive service management, excellent leadership skills, and a passion for delivering an exceptional customer experience. This position requires in-depth knowledge of automotive service processes and exceptional leadership skills to effectively manage a team of service technicians and advisors. The Service Manager will oversee all aspects of the service department, including customer satisfaction, workflow management, training, and quality control.
Responsibilities:
- Lead and manage the service department, ensuring high-quality vehicle maintenance and repair services.
- Drive customer satisfaction by implementing and maintaining best-in-class service standards.
- Supervise, mentor, and train service advisors, technicians, and support staff.
- Monitor key performance indicators (KPIs), including service revenue, efficiency, and customer retention.
- Ensure compliance with manufacturer guidelines and dealership policies.
- Maintain a positive and productive work environment, fostering teamwork and employee engagement.
- Develop and execute strategies to increase service department profitability and efficiency.
- Address customer concerns promptly and professionally, ensuring a high level of satisfaction.
- Manage warranty and service contract processes effectively.
Requirements:
- Proven experience as a Service Manager or similar leadership role in an automotive dealership.
- Strong knowledge of Hyundai vehicles and manufacturer service guidelines (preferred but not required).
- Excellent leadership, communication, and problem-solving skills.
- Ability to drive department performance through goal setting and accountability.
- Strong understanding of automotive service software and industry best practices.
- ASE certification or relevant automotive service certifications (preferred).
- A customer-focused mindset with a commitment to delivering top-tier service.
- Proficient in using service department software and computer systems
- Valid driver's license
Benefits:
We offer a competitive salary of $120,000 - $180,000 per year, commensurate with experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, FREE life insurance, retirement plans, paid time off, and employee discounts on vehicle purchases and services.
About the Company:
Key Hyundai of Milford is a premier automotive dealership located in Milford, Connecticut. We are dedicated to providing exceptional customer service and offering a wide selection of high-quality vehicles. Our service department is staffed with experienced technicians who are committed to ensuring the maintenance and repair needs of our customers are met with utmost professionalism and efficiency. We value teamwork, integrity, and continuous improvement, and strive to create a positive and inclusive work environment for our employees.
Salary : $120,000 - $180,000
