What are the responsibilities and job description for the Help Desk position at Key People Key Positions?

Job Description

Key Personnel is seeking a Help Desk Agent Level 1 for Phillips 66 in Bartlesville .

Pay Rate : $19.00 / hr

The Help Desk Agent will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance, Fuel Allocations Supply Management, and Extranet Support.

The Help Desk Agent Level 1 position requires 24 / 7 availability , and the ability to provide customers with timely, accurate and efficient technical support.

Responsibilities May Include

Must be willing to work any shift.
Responding to customer inquiries via phone, IM, online networks, and / or email, troubleshooting and resolving issues with credit card processing.
Troubleshooting and Point-Of-Sale hardware, software and / or network connectivity issues.
Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
Supporting consumers and Marketer / Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
Supporting Marketer / Dealer inquiries concerning credit card batch totals and reconciliation.
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
Supporting Marketer / Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
Position Requirements Basic / Required :
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays

Preferred :

Marketing business insight

Familiarity with EPOS equipment

Demonstrated ability to effectively work within a team environment

1 or more years of Information Systems Help Desk / Support experience

Knowledge of communication devices / methods such as Broadband, VSAT, and DSL

Access to and knowledge of downstream systems which interface with the Credit Card System

Intermediate knowledge of all Microsoft Office software applications

Intermediate knowledge of computer, DSL and VSAT hardware

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to learn other software and web-based applications per the requirements of this role

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products

Ability to write professional reports, business correspondence and procedure manuals

Ability to effectively present detailed information and respond to questions from groups of managers, clients, and / or customers

Excellent interpersonal and communication skills

Looking for all shift schedules from day, evenings, weekends, and overnights

Key Personnel Benefits

While on Key Personnel’s payroll, you can access Key’s benefits package, including health, dental, vision, term life insurance, short term disability, PTO and more!

For additional job openings visit : www.keyjobs.com

Key Personnel is an Equal Opportunity Employer. A drug screen and a background check may be required.

Salary : $19

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