What are the responsibilities and job description for the CSM | Entry Level Openings position at Key Point Solutions?
The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The CSM role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.
Responsibilities of the Entry-Level Customer Service Manager :
Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided
Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services
Acts as a Point of Contact for new and existing clients
Troubleshoot and problem-solve client or member accounts and issues
Perform customer account maintenance requests from clients
Provide sound business advice and suggestions to clients
Retain business by identifying and addressing client issues (red flags)
Suggest ideas and improvements
Other duties as assigned
