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Entry Level Customer Service Manager

Key Point Solutions
Mission, TX Full Time
POSTED ON 3/17/2025 CLOSED ON 4/13/2025

What are the responsibilities and job description for the Entry Level Customer Service Manager position at Key Point Solutions?

The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.

Responsibilities of the Entry-Level Customer Service Manager :

Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided

Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services

Acts as a Point of Contact for new and existing clients

Troubleshoot and problem-solve client or member accounts and issues

Perform customer account maintenance requests from clients

Provide sound business advice and suggestions to clients

Retain business by identifying and addressing client issues (red flags)

Suggest ideas and improvements

Other duties as assigned

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