What are the responsibilities and job description for the Quality Customer Service Representative position at Key Point Solutions?
Summary / Primary Role : The Quality Customer Service Representative is responsible for performing all tasks involved with Client Services. This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.
Principal Duties and Responsibilities : Management may amend or assign duties and responsibilities to this job with appropriate notification :
Follow directions and work as a team
Responsible for assigned customer sales accounts in person through direct contact
Responsible for the accuracy of all paperwork completed for new customer sales accounts
Maintains training abilities for clients and consumers
Responsible for accuracy of all entries for client services and sales
Create all in-office projects and classroom training products
Must be pleasant, professional, detailed communication skills
Plan, coordinate, and execute customer outreach
Comfort working with iPads and tablet-based software
Analyze the profitability and efficiency of the team to exceed sales goals
Learn basic customer service and sales techniques and client services to help with problem shooting
