What are the responsibilities and job description for the Front Desk Administrator position at Key Property Management Services, LLC?
Front Desk Administrator
Location: Columbus, Ohio
Company Overview:
Who We Are: Key Property Management Services is a comprehensive property management company specializing in affordable housing. We prioritize supportive services for our residents and pride ourselves on a personalized, multi-faceted approach. Our success in property management stems from collaborating with clients, residents, and owners to identify and address the unique needs of each property. By adopting industry best practices and expanding our team with experienced professionals, we ensure our services remain competitive and effective.
Position Summary:
As the Front Desk Administrator, you are the first point of contact in the leasing office of a large affordable housing complex. Your duties include greeting residents and visitors, managing appointments, providing directions, performing clerical work, and disseminating information. Excellent communication and people skills are essential.
Responsibilities (Including but not limited to):
- Greet and assist residents and visitors
- Answer and forward phone calls, take messages
- Collect and post rent, perform basic bookkeeping
- Receive and process maintenance requests
- Maintaining office equipment and assisting with supplies
- Perform word processing, filing, faxing, and administrative tasks
- Inform leasing staff of resident or guest arrivals
- Ensure proper documentation and sign-in for residents
- Maintain front desk and office organization and cleanliness
Skills:
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong writing, verbal communication, and organizational skills
- Ability to manage processes, analyze information, and solve problems
Qualifications:
- 1 year of customer service or related experience
- Good interpersonal and listening skills
- Ability to handle stressful situations and maintain confidentiality
- Knowledge of HUD, Section 8, and Fair Housing regulations (training provided)
Benefits:
- Medical and Dental
- Employee Assistance Program
- Supplemental benefits
- Competitive salary
- Evenings and weekends off
- Prorated PTO after 90 days, increasing with tenure
- 10 Paid Holidays including Birthday
Schedule:
Exempt, M-F 8-5
Additional Information:
- Submit resume and salary requirements
- Satisfactory drug test and background check required
- Verification of work eligibility required
Key Property Management Services is an equal-opportunity employer. We encourage applicants from all backgrounds to apply.