What are the responsibilities and job description for the Assistant Service Advisor position at Key Scales Ford, Inc.?
This is a great way to build a career in the Automotive Industry.
This position is for someone who is looking for long term growth and advancement and will accept accountability.
Pay plan is Commission plus added spiffs program (spiff potential is over 300.00 a week).
Need someone 21 or older with a great driving record and likes the busy work environment
At Key Scales Ford we provide a level of professional service that truly set us apart from the rest.
What differentiates us the most is our treatment of our customers with the utmost care and attentiveness.
Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.
Benefits
Medical, Dental, & Vision Insurance
Life Insurance
401K Retirement Plan
AFLAC
Short & Long Term Disability
Vacation
Personal Time Off
Sick Leave
Holiday Pay
Employee Discounts
Responsibilities
Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
