What are the responsibilities and job description for the Customer Experience Lead position at Key Technical Solutions?
About the Role
We are seeking a seasoned Customer Experience Lead to lead our Customer Experience team. The successful candidate will have a proven track record of developing and delivering customer-focused solutions that meet the evolving needs of our clients.
This role involves managing the development, launch, and ongoing management of our In-Factory Customer Training program. You will work closely with cross-functional teams to ensure seamless integration with our existing services and products.
The ideal candidate will have 5 years of experience in a technical training or service leadership role and a background in packaging machinery, automation systems, or industrial equipment is highly preferred. They will possess excellent communication and project management skills, with the ability to build strong relationships with internal stakeholders and external partners.
Key responsibilities include leading the development and implementation of customer training programs, overseeing the Remote Support team, and fostering a culture of customer-first service and continuous learning.
We are seeking a seasoned Customer Experience Lead to lead our Customer Experience team. The successful candidate will have a proven track record of developing and delivering customer-focused solutions that meet the evolving needs of our clients.
This role involves managing the development, launch, and ongoing management of our In-Factory Customer Training program. You will work closely with cross-functional teams to ensure seamless integration with our existing services and products.
The ideal candidate will have 5 years of experience in a technical training or service leadership role and a background in packaging machinery, automation systems, or industrial equipment is highly preferred. They will possess excellent communication and project management skills, with the ability to build strong relationships with internal stakeholders and external partners.
Key responsibilities include leading the development and implementation of customer training programs, overseeing the Remote Support team, and fostering a culture of customer-first service and continuous learning.
