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Equipment Support and Training Manager

Key Technical Solutions
Sheboygan, WI Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/11/2025

About the Team

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The Remote Support team at Key Technical Solutions is looking for an experienced Equipment Support and Training Manager to oversee daily scheduling of support specialists and ensure efficient coverage and responsiveness. You will be responsible for implementing tools, processes, and KPIs to improve support outcomes, including First Response Time (FRT), First Contact Resolution (FCR), and Mean Time to Resolve (MTTR).

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