What are the responsibilities and job description for the Manufacturing Customer Support Specialist position at Key Technical Solutions?
The Manufacturing Customer Support role at Key Technical Solutions is a unique opportunity to develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance.
This position requires a skilled communicator with technical expertise and a passion for delivering exceptional customer experiences. The ideal candidate will have 3 years of experience in technical training, technical support, or a customer-facing technical role.
We are seeking a proactive and customer-focused individual who can provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution.
Key Responsibilities
- Develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance.
- Provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution.
- Collaborate cross-functionally to align training content with product updates, customer needs, and company objectives.
