What are the responsibilities and job description for the Operations Excellence Director position at Key Technical Solutions?
Key Technical Solutions - Parts Operations Manager
The ideal candidate is a growth-minded, empathetic and results-oriented leader who is passionate about delivering exceptional customer experiences while fostering a collaborative and high-performing team environment.
This role is critical in driving customer satisfaction, meeting or exceeding revenue goals, and using data and collaboration skills to improve the business, both in revenue and efficiency, introduce measures to modernize and scale the business, and to deliver exceptional customer experiences.
Job Responsibilities:
- Lead, mentor, and inspire the parts department team to achieve operational excellence and deliver exceptional customer service.
- Foster an empathetic and collaborative team culture, ensuring employees feel valued and empowered to excel.
Key Performance Indicators:
- Meet or exceed revenue goals.
- Drive process improvements and implement new technologies to enhance department capabilities and efficiencies.
- Ensure timely and accurate fulfillment of customer orders to minimize frustration and build loyalty.
