Parts Operation Manager

Parts Operations Manager
The Parts Operations Manager is a forward-thinking and growth-minded role that leads and scales our clients' parts operations. This role is critical in driving customer satisfaction, meeting or exceeding revenue goals, and using data and collaboration skills to improve the business, both in revenue and efficiency, introduce measures to modernize and scale the business, and to deliver exceptional customer experiences.

The ideal candidate is a growth-minded, empathetic and results-oriented leader who is passionate about delivering exceptional customer experiences while fostering a collaborative and high-performing team environment. Experience in the packaging industry or a technical/manufacturing environment is a strong plus.

Job Duties & Responsibilities
Strategic Leadership & Team Development:

• Lead, mentor, and inspire the parts department team to achieve operational excellence and deliver exceptional customer service.
• Foster an empathetic and collaborative team culture, ensuring employees feel valued and empowered to excel.

Scaling & Modernization:

• Develop and execute strategies to scale the parts department in alignment with organizational growth.
• Drive modernization efforts by introducing new tools, technologies, and processes to enhance department capabilities and efficiencies.

Process Efficiencies & Documentation:

• Identify inefficiencies in current operations and implement streamlined workflows to improve productivity and accuracy.
• Develop and maintain comprehensive documentation of processes, ensuring consistency and knowledge sharing across the team.

Customer Experience & Follow-Up:

• Ensure timely and accurate fulfillment of customer orders to minimize frustration and build loyalty.
• Actively drive customer follow-up processes to address concerns, provide updates, and resolve issues with empathy and professionalism.

Collaboration:

• Work closely with production, service, and various teams to align parts processes and operations with business goals and customer needs.
• Build strong relationships with suppliers and vendors to ensure reliable sources and cost-effective procurement.

Data-Driven Decision Making:

• Monitor and analyze department performance metrics (e.g., order accuracy, fulfillment times, and inventory turnover) to identify trends and opportunities for improvement.
• Use data to inform decisions and track the impact of modernization and scaling efforts.

Compliance & Standards:

• Ensures Quality Control of all parts inventory.
• Ensure operations comply with company policies, industry standards, and regulatory requirements.
• Promote a safe and organized work environment in accordance with safety guidelines.

Qualifications
Experience:

• 5 years of experience in parts operations, inventory management, or a related field.
• 5 years building and leading high-performance teams.
• Proven success in leading and scaling a department, driving process improvements, and implementing new technologies.
• Experience in the packaging industry or a technical/manufacturing environment is a strong plus.

Skills:

• Forward-thinking mindset with a focus on growth, scalability, and innovation.
• Empathetic leadership style with a passion for fostering a collaborative and supportive team environment.
• Exceptional organizational and problem-solving skills, with the ability to prioritize and drive impactful results.
• Strong customer service skills, including effectively addressing concerns and following up to ensure customer satisfaction.
• Analytical and data-driven, with experience using metrics to improve operations and guide decisions.

Tools & Technology:

• Proficiency in inventory management software/ERP systems (e.g., SAP, Oracle, Epicor or similar).
• Familiarity with CRM platforms (e.g., Salesforce).

Education:

• A bachelor's degree in business, supply chain management, or a related field is preferred, or equivalent experience is required.
• Relevant certifications (e.g., APICS, CPIM, or CSCP) are a plus.