What are the responsibilities and job description for the Technical Support Solutions Manager position at Key Technical Solutions?
Job Summary
The Technical Support Solutions Manager is a strategic leader responsible for delivering high-quality training and technical support services to customers. This role will oversee the development, launch, and management of a new In-Factory Customer Training program, including curriculum creation, delivery logistics, pricing strategy, and customer engagement.
This position requires excellent organizational and project management skills, as well as experience in technical training, service leadership, or remote support. The ideal candidate will have a strong background in packaging machinery, automation systems, or industrial equipment.
- Key Responsibilities:
- Develop and deliver customer training programs
- Oversight of Remote Support team
- Internal Technical Training
- Culture of customer-first service, continuous learning, and proactive problem solving
