What are the responsibilities and job description for the Business Banking Relationship Manager position at KeyBank National Association?
Location:
301 East Fourth Street - Cincinnati, Ohio 45202
Job Description Preview
Job Summary
Serves as the Relationship Manager and Financial Advisor to clients, introducing a full range of core banking products, differentiated capabilities and comprehensive solutions to meet client needs and exceed customer service expectations. This role is focused on acquiring new relationships as well as managing and growing existing relationships. Our bankers are expected to demonstrate strong risk management acumen including credit, operational and compliance risks to act as first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.
Responsibilities
Serves as the Trusted Financial Advisor and Business Partner to clients, and functions as the Business Banking client "expert" and the primary contact for most client related matters
Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry
Provides and educates the client on Key's capabilities and knowledge in key product areas (cash management, payments, equipment finance, etc.)
Maintains active prospecting effort, including identification, qualification and calling; develops active Center of Influence (COI) referral network
Assembles cross- functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities
Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions
Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; assures accurate risk assessment of assigned portfolio
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education Qualifications
Bachelor's Degree Bachelor's degree or equivalent in experience (required)
Experience Qualifications
3 years Experience in a small business/commercial lending environment. (required)
1-3 years Experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)
Tactical Skills
Trusted Advisor: Ability to build trust by taking a client centric approach
Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results
Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank
Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment
Risk Management: Understands Key’s risk culture and effectively manages risk/reward trade-offs
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
Job Posting Expiration Date: 03/15/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
301 East Fourth Street - Cincinnati, Ohio 45202
Job Description Preview
Job Summary
Serves as the Relationship Manager and Financial Advisor to clients, introducing a full range of core banking products, differentiated capabilities and comprehensive solutions to meet client needs and exceed customer service expectations. This role is focused on acquiring new relationships as well as managing and growing existing relationships. Our bankers are expected to demonstrate strong risk management acumen including credit, operational and compliance risks to act as first line of defense in adhering to KeyBank's profitability standards and moderate risk profile.
Responsibilities
Serves as the Trusted Financial Advisor and Business Partner to clients, and functions as the Business Banking client "expert" and the primary contact for most client related matters
Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry; analyzes data and relevant client business and industry
Provides and educates the client on Key's capabilities and knowledge in key product areas (cash management, payments, equipment finance, etc.)
Maintains active prospecting effort, including identification, qualification and calling; develops active Center of Influence (COI) referral network
Assembles cross- functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities
Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions
Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; assures accurate risk assessment of assigned portfolio
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education Qualifications
Bachelor's Degree Bachelor's degree or equivalent in experience (required)
Experience Qualifications
3 years Experience in a small business/commercial lending environment. (required)
1-3 years Experience in cross-selling products and an ability and track record to meet or exceed aggressive sales goals (required)
Tactical Skills
Trusted Advisor: Ability to build trust by taking a client centric approach
Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results
Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank
Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment
Risk Management: Understands Key’s risk culture and effectively manages risk/reward trade-offs
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
Occasional travel to include overnight stay.
Job Posting Expiration Date: 03/15/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
