What are the responsibilities and job description for the Inside Merchant Sales Advisor position at KeyBank National Association?
Location:
301 East Fourth Street - Cincinnati, Ohio 45202
Job Summary
The Inside Merchant Sales Advisor focuses on growing client relationships with payment and card processing needs. Serves as a member of an Inside Sales team, virtually working as a trusted advisor with partners and clients across Key's Consumer footprint, providing recommendations and solutions to help Small Businesses achieve their goals; will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.
ResponsibilitiesAcquire new merchant services relationships through referrals from KeyBank banking centers and through prospecting external sources within the sales representative's assigned territory including outbound calling/communicating; will actively participate in specialized campaigns, working lead lists and referrals from Retail branch, Business Banking, Private Banking and Treasury
Present and sell merchant payment processing, including but not limited to credit card, check processing, gift cards, ACH and the corresponding hardware and software products to small and medium size businesses
Consults with prospective businesses in identifying the proper payment solution to meet the business needs
Identifies other banking needs and works with available KeyBank resources and partners to deliver solutions that meet those needs
Prospects small and medium size businesses in sale representative's assigned region to supplement bank referrals
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education QualificationsBachelor's Degree or equivalent in training and experience (required)
Experience Qualifications1-3 years payments related experience in a banking environment (required)
1-3 years success in a client focused environment with aggressive growth and service goals (required)
Tactical SkillsStrong financial acumen including the ability to read and understand financial statements
Exceptional negotiating and closing skills
Strong communication skills
Personal SkillsInfluence: Describes key concepts of influencing and has the ability to identify key players and decision makers
Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
Practical SkillsOral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
TravelOccasional travel to include overnight stay.
Job Posting Expiration Date: 03/21/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
301 East Fourth Street - Cincinnati, Ohio 45202
Job Summary
The Inside Merchant Sales Advisor focuses on growing client relationships with payment and card processing needs. Serves as a member of an Inside Sales team, virtually working as a trusted advisor with partners and clients across Key's Consumer footprint, providing recommendations and solutions to help Small Businesses achieve their goals; will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.
ResponsibilitiesAcquire new merchant services relationships through referrals from KeyBank banking centers and through prospecting external sources within the sales representative's assigned territory including outbound calling/communicating; will actively participate in specialized campaigns, working lead lists and referrals from Retail branch, Business Banking, Private Banking and Treasury
Present and sell merchant payment processing, including but not limited to credit card, check processing, gift cards, ACH and the corresponding hardware and software products to small and medium size businesses
Consults with prospective businesses in identifying the proper payment solution to meet the business needs
Identifies other banking needs and works with available KeyBank resources and partners to deliver solutions that meet those needs
Prospects small and medium size businesses in sale representative's assigned region to supplement bank referrals
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education QualificationsBachelor's Degree or equivalent in training and experience (required)
Experience Qualifications1-3 years payments related experience in a banking environment (required)
1-3 years success in a client focused environment with aggressive growth and service goals (required)
Tactical SkillsStrong financial acumen including the ability to read and understand financial statements
Exceptional negotiating and closing skills
Strong communication skills
Personal SkillsInfluence: Describes key concepts of influencing and has the ability to identify key players and decision makers
Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals
Practical SkillsOral & Written Communication: Demonstrates the ability to speak, write, and present in a way that effectively conveys the intended message to an audience
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
TravelOccasional travel to include overnight stay.
Job Posting Expiration Date: 03/21/2025
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
