Retail Recruiting and RPO Manager

Location:
726 Exchange Street - Buffalo, New York 14210

About the Job
Reporting directly to the Manager of Consumer Talent Acquisition & Service Delivery Management, the Retail Recruiting and RPO Manager will assist with the day-to-day delivery and strategy development for services performed by RPO recruitment vendor with a focus on service quality and customer satisfaction and ensuring a best-in-class RPO Recruiting function that is client-centric, candidate and business focused, scalable and delivers superior talent. As the right hand to the Consumer TA Manager & Service Delivery Manager, this person will play a critical role in the ongoing success of the relationship with the vendor and its impact on Key’s high-volume recruiting activity.

This person is accountable for assisting with defining and executing a strategic recruiting vision for Retail & RPO and personally conducting full lifecycle searches for Retail Leadership and Support roles (5 to 10 positions at any given time). This role has direct management accountability for the RPO recruiters to included requisition activity (status, aging, sourcing strategy and prioritization), working directly HRBP’s, RRL’s and ARL’s, EL’s as well as Branch Managers to assess and prioritize recruiting needs and focus.

Job Responsibilities

• Assist with the day-to-day delivery and strategy development for services performed by RPO recruitment vendor with a focus on LOB priorities, service quality and customer satisfaction.
• Issue escalation review and management including issue identification, tracking, monitoring, resolution, and reporting.
• Manage key relationships across multiple markets to understand and drive the function with an enterprise-wide lens.
• Act as the “Voice of the Customer” to monitor and measure client satisfaction to respond to escalated concerns and determine appropriate strategy to prevent future issue
• Direct contact for HRBP – escalations, priorities, market, and other strategy execution
• Represent TA and RPO team at market level meetings - align on requisition priorities, drive sourcing and grass roots strategy, present data on results.
• Collaborate with TA Vendor Manager, RPO Leaders, and Recruiters to prioritize and execute.
• Drive (with RPO) the planning and execution of on-site hiring and other candidate events
• Partner with TA Manager and RPO Vendor Manager to plan and execute regional and Executive QBR’s
• Drive and execute “special” programs – FWC expansion, PCB, internal sourcing (LEAP collabo), monthly training
• Recruit for ARL, MEL, EL and others as needed

Delivery Responsibilities

• Assist in the development, delivery and ongoing review of vendor performance goals and SLAs; preparation of reports and presentations on the progress of service provider activity (and related metrics) to provide updates to both internal and external stakeholders.
• Work with direct Manager, vendor, and Staffing Practices to build efficiencies and drive continuous process improvements
• Audit vendor metrics, process adherence and administrative compliance consistent with KeyBank and regulatory requirements and against service level agreements.
• Use data and statistics from various sources (satisfaction surveys, open/aging requisition reports, market data, etc.) to identify trends, key issues, performance and hiring gaps and collaborate with Talent Acquisition Team Manager, HRBPs, clients and vendor to develop action plans.
• Drawing on business and market knowledge, serve as a strategic consultant to direct Manager, vendor contacts, senior leaders, and HR partners to develop and help execute targeted recruiting plans to support defined talent needs including coaching vendor partners on:

o Utilization of passive and direct sourcing techniques and innovative solutions to identify and attract prospective candidates and build talent pipeline.
o Research of industry competition to analyze external market trends to help inform the organization and drive decisions on workforce planning and prioritization.
o Key Bank benefits, compensation philosophy and structure, internal equity data, candidate compensation expectations, and budget to manage hiring negotiations including compensation recommendations, relocation, and possible counter-offers.

• Representing and differentiating KeyBank to external candidates by effectively describing Key’s businesses, strategy, culture, and values.
• Planning and coordination of special events/activities such as holidays, disaster recovery or community events, and communications within Key relative to service provider support.
• Complies with all Talent Acquisition and broader KeyBank policies, procedures, and risk requirements.
• By closely working with Vendor Recruiters and Internal Partners (BIU, HR Compliance, HRBPs, Recruiting Support and others), deliver and/or arrange additional training as needed for the Vendor Recruiters.

Candidate Qualifications

• Bachelor’s degree or equivalent recruiting experience required.
• Demonstrated ability to mentor and proactively guide resources working across the KeyBank footprint.
• A minimum of 10 years of professional recruiting experience with at least 5 years of full lifecycle recruiting experience.
• Minimum 5 years’ experience with managing high volume RPO vendor relationships
• Drive to deliver results, take accountability and ownership of work, and proactively strive for continuous improvement.
• Big picture thinker who is also highly detail oriented and possesses strong time management skills.
• Efficient and resourceful; leverages technology.
• A proven advisor to hiring managers relative to recruiting plans and execution, candidate assessment and hiring, and market intelligence. Demonstrates strong influencing skills; is not an order taker.
• Ability to overcome obstacles, proactively manage expectations and relationships, provide innovative ideas and solutions, and shares best practices.
• A proven self-starter with the ability to cultivate and maintain strong relationships with internal clients, internal and external recruiters, and candidates.
• Strong project management, analytical and critical thinking skills.
• Drive to deliver results, take accountability and ownership of work, and proactively strive for continuous improvement.

COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $79,000 to $146,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.
Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 04/26/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Salary : $79,000 - $146,000