What are the responsibilities and job description for the Client Services Associate position at KeyBank?
About the Role
We are seeking a highly motivated Client Services Associate to join our team at KeyBank. As a Client Services Associate, you will be responsible for providing top-notch customer service and support to our clients. Your primary duties will include responding to client inquiries, resolving issues, and escalating complex problems to senior team members.
Key Responsibilities:
Requirements:
We are seeking a highly motivated Client Services Associate to join our team at KeyBank. As a Client Services Associate, you will be responsible for providing top-notch customer service and support to our clients. Your primary duties will include responding to client inquiries, resolving issues, and escalating complex problems to senior team members.
Key Responsibilities:
- Respond to client inquiries via phone, email, and in-person.
- Resolve client issues and concerns in a timely and professional manner.
- Evaluate and escalate complex problems to senior team members as needed.
- Collaborate with internal teams to ensure seamless delivery of services to clients.
- Stay up-to-date on bank policies, procedures, and products to provide accurate information to clients.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum 1 year of experience in a client-facing role, preferably in the banking industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
