Licensed Private Client Banker

Job Summary
As a Private Client Banker (PCB), you will be a trusted advisor and partner to individuals and businesses in KeyBank's communities. Your primary focus will be on the entire client relationship, utilizing a plan-based approach to provide financial advice. You will deliver and refer suitable financial solutions to KeyBank's clients with up to $2M in investable assets. The PCB helps clients achieve confidence in their financial well-being by assessing their needs, gathering data, and offering relevant products and services.

Responsibilities:

• Provide exceptional client experiences, being present and engaged with every client and teammate.
• Identify opportunities for financial wellness during client interactions and offer tailored recommendations; deliver on client solutions through referrals of investment and insurance products.
• Meet individual activity, behavior, and outcome expectations consistently.
• Build a client referral pipeline by developing internal and external centers of influence and employing a disciplined prospecting approach.
• Maintain an in-depth knowledge of private client products and services, as well as competitive offerings, to facilitate meaningful financial wellness conversations.
• Open personal and business accounts, including consumer checking, small business, deposit products, home equity loans, and certificates of deposit.
• Foster strong partnerships with branch teammates and line-of-business partners to acquire new clients and deepen relationships.
• Ensure compliance with operational, risk, security, and audit procedures, documenting client interactions appropriately.
• Support branch operations, assisting with client transactions and participating in morning huddles and end-of-day debriefs.

Education Qualifications:

• High School Diploma or equivalent experience.
• Bachelor's Degree preferred.

Experience Qualifications:

• Proven track record of developing current and new customer relationships, achieving sales goals, and building referral sources in insurance and investment products.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Ability to interact effectively with small business clients, overcome objections, and ask fact-finding questions to provide helpful guidance.
• Excellent interpersonal interaction skills and ability to build rapport quickly.
• Demonstrated experience influencing business partners and leveraging centers of influence.
• Working knowledge of PCs, MS Office, and digital technology, including mobile apps and web-based platforms.

Licenses and Certifications:

• FINRA License S6 upon hire.
• FINRA License S63 upon hire.
• FINRA Security Industry Essentials (SIE) upon hire.
• Life and Health Insurance Licenses upon hire.

Tactical Skills:

• In-depth knowledge of clients' accounts and business with the bank, using sound judgment with customers and transactions.
• Ability to attain sales and referral goals through quality conversations and recommendations that support clients' financial wellness objectives.
• Strong work ethic and high level of integrity.
• Effective time management skills.

Personal Skills:

• Adaptability: willingness to listen to other opinions and adjust to new assignments, processes, and people.
• Collaboration: experience participating in productive collaborative processes to solve business problems and meet goals.
• Critical Thinking: ability to identify, obtain, and organize relevant data and ideas, prioritizing concerns in decision-making processes.
• Decision Making: ability to select the right activities from competing priorities and stand by decisions in the face of conflict or unexpected outcomes.
• Emotional Intelligence: identifies relevant EI components, practices, benefits, and development venues, discussing issues and considerations for advancing one's own EI maturity.

Practical Skills:

• Business Acumen: participates in business tasks to get things done in own business unit, communicating key considerations for business decision-making processes.
• Oral & Written Communication: adapts listening and facilitation style to others' communication styles, using various approaches appropriately and effectively.
• Risk Management: implements or manages risk management for own business unit, documenting key steps of the risk management process and associated procedures.
• Storytelling: demonstrates basic storytelling principles to create compelling stories that positively influence clients and potential clients.
• Change Navigation: articulates the rationale for, and positive and negative consequences of change, helping others adapt and encouraging exploration of non-traditional ideas through continuous improvement.

Core Competencies:

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands:

• Prolonged Standing (5-8 hours per day); frequent use of hands to manipulate/grasp objects; ability to communicate face-to-face and on the phone with clients; occasional bending and lifting from floor height; frequent forward reach; frequent lifting of 1-10 lbs.; occasional lifting of up to 30 lbs.

Driving Requirements:

• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.