Patient Care Representative

We are seeking intelligent individuals with diverse backgrounds — people who like to ask questions, solve problems, and find better ways to do things.

At KeyBridge, we believe we’re only as good as our reputation; after all, we are a respected leader in our industry and 14-time winner of Best Places to Work awards! We want you to like where you work, too. And if you join KeyBridge, we think you will.

Here are just a few of the perks:

· Business casual work environment

· Profit sharing and 401(k) with employer contributions

· Health, prescription, vision, and life insurance

· Vacation and paid time off

· Culture of caring for our employees, our clients, and their patients while having fun along the way

· Promoting team building with fun. Annual family picnic, holiday party, interactive games, luncheon carry-in, and even an amusing Halloween costume contest

· On-site fitness center

· Wellness initiatives that have included Fresh Fruit and Veggie Wednesdays, walking & hydration challenges, smoking cessation, and even a visiting massage therapist

Position Summary: Patient Care Representatives work for our state-of-the-art call center in Lima, OH, representing hospitals and healthcare providers while caring for their patients by processing payments and assisting them to resolve their patient account balances. We offer a team-driven work experience with flexible scheduling and monthly performance-based bonus plan. Spanish-speaking and previous medical billing experience are both a plus.

We want the best and brightest to join our family. If you are great with people, organized, detail-oriented, possess a positive attitude & drive to be successful, we want to hear from you!

Other perks to expect are:

· Flexible scheduling

· 125 hours of on-the-job training

· Monthly performance-based bonus plan

· Team-driven work experience, where together we can grow to our full potential

We are hiring both full-time and part-time Patient Care Representatives. Our employees have the ability to work in our home office or work from home. We also offer a hybrid working model!

Qualifications:

· Ability to understand and communicate with patients to assist them in resolving their patient account balances

· Basic keyboarding and the ability to learn & navigate our proprietary software

· Good listening & communication skills to successfully assist patients on the phone

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

· Write simple correspondence and effectively present information in one-on-one communications with responsible parties, clients, and other employees of the organization

· Ability to pass the MDHBA and ACA certification tests when you become eligible

· Ability to multi-task at a high level

· Ability to understand and communicate with Spanish-speaking patients is a plus

· Previous experience with medical insurance billing is a plus

To Apply: Submit resume to zach.ellsworth@jfs.ohio.gov or online at https://keybridge-medical-revenue-care.breezy.hr/p/2bcaea8ede01-patient-care-representative-remote-hybrid-on-site

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Lima, OH 45805 (Required)

Ability to Relocate:

• Lima, OH 45805: Relocate before starting work (Required)

Work Location: In person