What are the responsibilities and job description for the Saviynt Support Engineer position at KeyData Cyber?
Job Details
Job Description
At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.
KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:
- Identity Governance & Administration (IGA)
- Privileged Access Management (PAM)
- Customer Identity & Access Management (CIAM)
- Cloud Security Posture Management (CSPM)
- Identity Threat Detection & Response (ITDR)
Come join us, you're key to our success!
Our Saviynt Support Engineer will step in and own our largest and most important customer issues in addition to providing level two support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers with their IAM Program. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue. You'll troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers' issues. This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.
About Our Team:
The KeyData Next-Gen Managed Services accelerates customers' ability to digitally transform their business with world-class IAM technology products, infrastructure, and expertise. Our team (Identity Rockstars) is dedicated to helping our customers small and large businesses, educational institutions, and government agencies see the benefits of our services come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape their Identity Program for the future.
If you're passionate about working in an environment where you can experience accelerated growth, development, and a high impact, this role could be for you!
Location: Canada
Employment Type: Full-Time, Remote
Responsibilities
- Manage Saviynt IGA, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
- Manage incident & problem related to Saviynt IGA through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues.
- Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
- Proactively identify and resolve production issues related to Saviynt, ensuring minimal impact on business operations and conduct root cause analysis.
- Respond promptly to critical incidents and participate in on-call rotations as required.
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
- Design, develop, and implement custom plugins and connectors in Saviynt IGA to onboard new applications.
- Enhance and customize existing connectors to optimize performance and functionality.
Minimum qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3 years of proven experience as a level 2 or 3 Saviynt Admin
- Strong understanding of ITIL processes and their application in Identity and Access Management.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Demonstrated experience in the development of plugins or connectors for Saviynt.
- Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
- Experience in ITIL Framework
- Excellent communication and collaboration skills.
Preferred qualifications:
- Certified Saviynt IGA
- Experience in managing the overall operations of Saviynt IGA.
- Experience with scripting languages (e.g., Java, BeanShell, PowerShell)
Why KeyData Cyber?
A Place Putting People First Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.
A Place to Accelerate Your Career We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.
A Place to Share Your Perspective We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Apply now to join the KeyData Cyber team!
