What are the responsibilities and job description for the Help Desk Support Specialist position at KeyLogic Systems?
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
- Responsible for diagnosing and resolving Tier 1 and 2 issues
- Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
- Application and operating system maintenance and upgrades
- System backups and restoration
- System security and functional testing on both unclassified and classified systems
- Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact
- Interfacing with various levels of management for briefing on configuration and design updates and changes
- Responding to alarms and providing level 2 maintenance support for the customer base
- Keeping customers informed by providing status updates
- Providing outage reports to appropriate levels of management
- Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant
- Suggest and implement solutions based on customer requirements and project goals
- Assist other IT professionals as required
Requirements:
- Experience with management of MS Windows Operating systems
- Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments
- Experience or working knowledge of DNS and DHCP infrastructure and technology
- Experience or working knowledge of VMware administration
- Ability to work responsibly with or without supervision
- Working knowledge of ITIL processes
- Good problem-solving skills and the ability to visualize a problem or situation and think abstractly to solve it
Qualifications Desired:
- Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred
- Experience with MS Exchange
- Experience with SCCM
- Experience with NetApp storage
- Experience with Cloud storage
- Experience with Alarm/Physical security systems
- Good oral communication and technical writing skills
- Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed
Education:
- Associate's Degree and minimum of 1 year of experience in Service Desk environment preferred.
KeyLogic is proud to be an EEO/AA employer M/F/D/V.
About KeyLogic:
Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20 year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.
KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.
We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
KeyLogic Systems is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled.
