What are the responsibilities and job description for the Junior System Operations Analyst - 1997 position at KeyLogic Systems?
Overview
Position: Junior System Operations Analyst
Location: Albuquerque, NM
Salary Range: $44,000 - $54,000 per year
Clearance: Clearable to Q
The Systems Operation Center (SOC) at a major National Laboratory provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed.
This position is for Swing Shift 2:30pm-11:00pm
Responsibilities:
- Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.
- Maintain effective and efficient adherence to the Event Management Process.
- Review system and application logs and verify completion of scheduled jobs, including system backups.
- Analyze network and server resource consumption and control user access.
- Answer incoming problem calls from customers and internal sites and resolve associated tickets.
- Write incident reports and document events.
- Follow procedures, provide updates, ask questions, take action, and follow up on missing, incomplete, or unresolved issues.
- Observe and control the status and performance of system components, servers, and network facilities.
- Complete hourly stewardship walkthroughs
- Provide after-hour support to the Corporate Computing Help Desk (CCHD).
- Perform other duties as assigned.
Qualifications:
- Must be a U.S. Citizen.
- Must have a high school diploma and at least 2 years of relevant experience.
- Must be able to obtain and maintain security clearance at the DOE Q or Top Secret (TS) level.
Required Skills:
- Proficient with MS Word, Excel, Outlook, and PowerPoint.
- Experience with ServiceNow or a similar ticketing system.
- Strong verbal and written communication skills.
Desired Skills:
- Network Troubleshooting skills
About KeyLogic:
Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20 year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world’s most challenging problems with unsurpassed anticipatory service.
KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world.
We are committed to the success of each customer’s mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
Salary : $44,000 - $54,000
