What are the responsibilities and job description for the Key Analysis Associate position at KeyMe?
About Us
KeyMe is revolutionizing lockout solutions for homes, cars and businesses. Via artificial intelligence and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards. Fully automated self-service key duplicating kiosks can be found in over 4,000 locations across the country in major retailers such as Bed Bath & Beyond, Kroger, Rite Aid, 7-Eleven, Menards, AutoZone, and many others.
Additionally, KeyMe offers customers a one-stop solution for all their locksmith needs ranging from lockouts and re-keys to complex installations and custom jobs. All KeyMe locksmiths have extensive experience and are fully vetted to ensure our customers receive the utmost quality experience. With upfront set pricing, customers know they will never be confronted with last minute charges. KeyMe’s smart routing gives customers the ability to monitor their Locksmith’s arrival, job progress, and receive instant receipts. KeyMe is providing unrivaled service quality, prices, and customer experience into the $12B/yr locksmith industry.
KeyMe is an exciting, well-funded (over $150M raised to date), tech company that is solving real consumer pain points. KeyMe is proud to have an open, collaborative and relaxed atmosphere where bright professionals work hard and enjoy what they do. With the added benefit of a friendly, flexible and creative working culture, you’ll be joining a forward-thinking, expanding team to continue opening doors for our customers.
We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
About the Role
Analysis is stationed within our Operations team, owning customer mail order quality and serving as subject matter experts for the key duplication process. This team decides whether a key is able to be duplicated successfully, then defines and communicates the key’s cut pattern to our production teams.
What You’ll Be Doing:
- Reviewing customer mail order transactions using internal software to identify keys and determine the correct bitting code for duplication.
- Cultivating in-depth knowledge of common house and car keys.
- Using internal resources to identify and bit keys; following standard operating procedures.
- Owning mail order quality; meeting and exceeding operations objectives.
- All other duties assigned by the Operations Manager.
How We Know You Can Do It
- You are self-motivated, detail-oriented, and inquisitive with a robust visual memory.
- You have strong written and verbal communication skills.
- You are adaptive; you can respond quickly to an evolving and fast-paced environment.
- You have a collaborative attitude.
- You are comfortable doing repetitive work.
- Advanced spreadsheet skills using Google Sheets or Excel; proven technical savvy.
Bonus:
- Bachelors, Associate’s, Trade School Degree
What You’ll Get:
- Health, dental, and vision insurance
- 401K plan with match
- Flexible PTO Policy
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Casual Environment
Job Type: Full-time
Work Location: Hybrid remote in Hebron, KY 41048
