What are the responsibilities and job description for the Application Support Engineer (Exchange/Trading) position at Keyrock?
Job title: Application Support Engineer
About Keyrock
Since our beginnings in 2017, we've grown to be a leading change-maker in the digital asset space, renowned for our partnerships and innovation.
Today, we rock with over 180 team members around the world. Our diverse team hails from 42 nationalities, with backgrounds ranging from DeFi natives to PhDs. Predominantly remote, we have hubs in London, Brussels and Singapore, and host regular online and offline hangouts to keep the crew tight.
We are trading on more than 80 exchanges, and working with a wide array of asset issuers. As a well-established market maker, our distinctive expertise led us to expand rapidly. Today, our services span market making, options trading, high-frequency trading, OTC, and DeFi trading desks.
But we’re more than a service provider. We’re an initiator. We're pioneers in adopting the Rust Development language for our algorithmic trading, and champions of its use in the industry. We support the growth of Web3 startups through our Accelerator Program. We upgrade ecosystems by injecting liquidity into promising DeFi, RWA, and NFT protocols. And we push the industry's progress with our research and governance initiatives.
At Keyrock, we're not just envisioning the future of digital assets. We're actively building it.
Mission statement
We are looking for an application support engineer, to provide internal support to Keyrock’s different teams in order to ensure our operations run smoothly. You’ll be responsible for implementing and improving support processes, and for overseeing our internal tools.
Our preference is for a candidate to be in either a USA or European Time zone
Job description
Ensure maximum uptime for multiple production systems
Provide L1/L2 application production support to internal users
Provide weekend support on a rotational basis and occasional public holiday support
Manage, own and frequently follow-up incidents and requests raised to the team
Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
Assume the role of major incident manager upon major incidents
Work closely with internal users and external vendors to investigate and resolve production system issues
Help refine and streamline day to day operations via automations
Help to formulate and continuously improve the team’s way of working.
Handle incident management, change management and response management
Document knowledge articles and manage the team's knowledge base
Background and experience
Degree in Computer Science or Engineering or Information Technology or similar discipline
2-5 years of experience in application support or application development
1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms
Proficient in Database queries / SQLs
Knowledge of AWS
Knowledge in shell scripting and basic linux commands
Experience in building, deploying and maintaining monitoring tools (Datadog, Prometheus, etc)
Experience in deploying and maintaining container infrastructures (Kubernetes, docker-compose, etc)
Past job experiences in building and supporting applications
Comfortable with analyzing logs and possess a keen eye for anomalies and inconsistencies
Competences and personality
Strong team player with ability to proactively manage self and team's work
Ownership mentality, attention to detail with an analytical mindset
Strong curiosity, eager to learn and desire to identify problems or root causes, and effectively communicate findings to the rest of the team
Passionate about technology with excellent problem solving skills and a keen eye for detail
Excellent communication (both oral and written) in English and interpersonal skills
Excellent time management ability
Our recruitment philosophy
We value self-awareness in our recruitment process. We seek people who understand themselves and their career goals. We're after those with the right skills and a conscious choice to join our field. The perfect fit? A crypto enthusiast who’s driven, collaborative, and delivers solid, scalable outcomes.
Our offer
A competitive salary package, with various benefits depending on the method of engagement (employee or freelancer).
Autonomy in your time management thanks to flexible working hours and the opportunity to work remotely
The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence
As an employer we are committed to build an inclusive, diverse and non-discriminating work environment. We welcome employees of all backgrounds, ethnicities, genders, creed and sexual orientation. We hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
https://keyrock.com/careers/