What are the responsibilities and job description for the Collector position at Keys Federal Credit Union?
Position Summary
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Contacts members with delinquent loans over the phone using a variety of resources to include but not limited to phones, mail, fax, and skip tracing avenues. Negotiates payment plans and makes arrangements with members to bring past due accounts current and negotiates with members for the resolution of delinquent loans. Documents actions taken, responds to correspondence, and formulates recommendations regarding the restructuring and settlement of loans exercising independent judgment and discretion. Counsels and educates members about their financial responsibilities. Maintains positive customer service relationship with members. As dictated by economic trends the position may experience modified work hours, evenings hours and weekend hours to accommodate varying levels of delinquent activity. |
Duties and Functions Essential to the Successful Performance of the Job
Management reserves the right to add or change duties listed
- Contact members for repayment arrangements and coordinate receipt of payments using mail, phone, fax, and skip tracing tools, comply with FDCPA & FCPA.
- Exercise discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations, and options to resolve delinquency.
- Analyze financial information and recommend credit decisions for loan workouts and restructuring loans in compliance with credit union approved policies and procedures. Monitor activity of delinquent consumer and collateral loans.
- Record information about financial status of member and status of collection efforts.
- Initiate repossession orders and assign accounts for recovery with credit union approved repossession agents.
- Monitor, review and propose recommendations for: charge-off accounts and legal accounts.
- Train other collectors and collections support staff, and act as a resource for team members in the collections department.
- Interact with inter-departmental resources and intra-departmental resources to resolve delinquency
- Comply with all department and credit union policies and procedures.
- Other duties as assigned.
Minimum Job Requirements:
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Education: |
High School Diploma or Equivalent A.A or higher preferred |
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Experience: |
· Two to five years of collections experience · Experience in small claims processing, bankruptcy proceedings and repossession procedures (preferred) · Fluent in Spanish, Haitian Creole or Czech (preferred) |
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Specific Skills: |
· Excellent communication skills; the ability to be assertive while diplomatic and friendly while speaking with our credit union members on the phone. · Strong member service skills. · Ability to make decisions and work independently under minimal supervision. · Attention to detail, organized and methodical. · Intermediate mathematical skills performing calculations involving decimals, percentages, etc. · Problem-solving skills. · Must be flexible and have the ability to shift priorities. · Ability to work a flexible schedule, including some nights and weekends. |
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Specialized Knowledge, Licenses, Etc.: |
None |
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Supervisory Responsibility, if any |
None |
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory laws. Information security and confidentiality of member information are of the utmost importance to the Credit Union. Employees shall not knowingly provide assistance to individuals who attempt to violate or avoid these laws or the Credit Union's policies.
