What are the responsibilities and job description for the Front Desk Agent position at Keystone 24 Group?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at The Valor Hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Provide information about the resort's amenities, services, and local attractions to enhance the guest experience.
- Maintain accurate records of room availability and reservations using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are processed correctly.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards.
- Operate phone systems effectively to manage incoming calls and relay messages promptly.
Skills
- Proven experience in guest services or front desk operations within a resort or hotel environment is preferred.
- Strong knowledge of hospitality management principles and practices.
- Excellent communication skills with a focus on guest relations; multilingual abilities are a plus.
- Proficiency in using phone systems and hotel management software.
- Ability to work effectively under pressure while maintaining attention to detail.
- A friendly demeanor with strong interpersonal skills to foster positive relationships with guests and team members alike.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
Join our dynamic team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Ability to Commute:
- Parowan, UT 84761 (Required)
Ability to Relocate:
- Parowan, UT 84761: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14