Job Summary

• Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
• Supervises the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the client management of Patient Access.
• Conducts performance reviews based on set performance goals as established by client Leadership of Patient Access.
• Assists in recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources and the Leadership of Patient Access.
• Mentors and develops current department staff and aides System Manager in management succession planning

Minimum Qualifications

• High School Diploma or GED (must provide proof at time of interview)
• Three (3) years or more of experience in healthcare billing (Patient Access/registration/front-end Rev Cycle.
• Two (2) years or more of supervisory experience
• Knowledge of hospital Patient Access practices is required
• Knowledge of hospital specific Patient Access registration software is required
• Knowledge of Microsoft Office Suite is required

Knowledge , Skills and Abilities

• Knowledge of hospital Patient Access practices
• Knowledge of hospital specific Patient Access software
• Knowledge of Microsoft Office Suite
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups

• Competitive Salary
• Paid Time Off
• Health, Vision & Dental Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• 401 (K) with company match
• Life Insurance