What are the responsibilities and job description for the Licensed ACA Telesales Representative position at Keystone Advisors?
Licensed ACA Telesales Representative
Job Summary
Keystone is a fast-growing company seeking top talent employees. If you want to be part of a team with a purpose, Keystone may be right for you. We are seeking licensed ACA Telesales professionals to play a pivotal role in helping the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for promoting our ACA products and services to new potential customers while being supported by the Keystone Advisors team. This is a permanent full-time position with bonus and commissions!
Company Benefits
- Paid time off, Generous paid Holidays
- Quarterly Company Events
- Open Fun/Friendly Environment / Company Events
- On The Job Training
- Office amenities: Yoga Room/Meditation room, Pickleball court, Golf Simulator, and Doggie Day care
Qualifications/Requirements
- High School Diploma
- Active Group 1- Life and Health Insurance Licenses
- Maintain CE to ensure active license status
- Clear a State required background check to obtain and maintain license
- Strong knowledge in CRM systems and Microsoft suite products. College degree or equivalent work experience required
- 3 years’ experience in customer service, sales, or healthcare-related industry
- Clear an employer background check
- High sales conversion rates
Duties & Responsibilities
- Answer inbound sales calls from customers interested in learning about our ACA products and services
- Make outbound calls to prospective clients and leads
- Discuss and assist customer needs, matching them with the most suitable plan and promotion
- Promote company products on each call
- Handle calls professionally, meeting company regulatory and compliance standards
- Accurately document interaction details
- Meet key performance indicators (sales calls, sales process, call quality, and product selection)
- Stay educated on corporate initiatives, market changes, and process changes
- Other duties as assigned
Telecommuting Requirements
- Required to have a dedicated work area established that is separate from other living areas and provides information privacy
- Ability to keep all company-sensitive documents secure (if applicable)
Knowledge, Skills, Abilities, & Experience
- Self-motivated; upbeat attitude with high energy level
- Excellent customer service skills
- Excellent verbal, written communication, and interpersonal skills
- Empathy and patience
- Ability to multi-task
- Passion to succeed, with a competitive spirit
