Primary responsibilities
This position is responsible for ensuring that all primary responsibilities are delivered in compliance with the company’s policies and procedures, Joint Commission standards (TJC), Licensing and Regulatory Affairs (LARA), HCBS guidelines and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. As a Home Manager, you are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.
Responsibilities / Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually or as needed)
- Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and / or our customers.
- Supports and supervises assigned Direct Support Professionals (DSPs) assuring each has the training and skills to successfully support high quality residential care.
- Maintains assigned home(s) and ensures good working order of all related system, facilities, and furnishings.
- Assign repairs and maintenance duties to staff when possible or contact a local handy man when needed. Only for repair work costing more than $1000, or in the event you cannot find reliable sources to perform needed work, contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
- Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
- Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
- Communicates daily with direct supervisor.
- Manage the on-call responsibilities along with other qualified residential care employees. Reports on- call hours to direct supervisor as needed.
- Responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
- Responsible for preparing the meeting room and scheduling staff for meetings.
- Build positive relationships with CMH and other government agencies, and assist in coordinating resident admissions, as needed.
- Collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
- Always maintain professional conduct and ensure the same from the home staff when on duty.
- Perform other duties that may be assigned or established by the company.
Regulatory, Contractual, and Accreditation Compliance Responsibilities
Responsible for contacting direct supervisor if someone from a regulatory agency, community mental health (CMH), or police arrives at the home. Cooperates with investigation as directed or required (As events occur).Complete and send incident reports timely to direct supervisor for approval. Once approved, the home manager is responsible for uploading confirmation in Clarity system and filing report in the incident report (IR) book.Ensure that all incident report actions and corrective action plans (CAP) are implemented accurately and timely.Assists direct supervisor with annual resident documentation updates including AFC Assessments, AFC Agreement, and E-Scores. Responsible for informing direct supervisor of Individuals status changes that required updates to AFC Assessment, E-Score, or other protocols or documentation.Ensures compliance with employee training and certifications to meet licensing standards, recipient rights, and TJC.Communicate with state and local regulators openly and as a respected and reliable partner.Census and Budget Responsibilities
Works collaboratively with direct supervisor, referrals and regional team to effectively manage census including Leaves of Absence (LOA’s) for assigned homes to assure budgeted revenue targets are successfully met or exceeded. All metrics are tracked and reported in VENA.Responsible for getting the direct supervisor all personal care (PC) and community living support (CLS) logs and documentation as needed.Manages assigned home(s) payroll costs : 1) through effective recruitment / hiring and staff retention; 2) by working with direct supervisor to analyze and maintain good staff scheduling practices; and by3) monitoring and correcting trends that impact costs such as “no shows”, terminations, and overtime.Manages home budget, petty cash fund and resident funds in accordance with company policies. Assures all financial reporting (payroll, petty cash, resident funds, billing, etc.) is timely and accurate.Ensures that time-and-attendance and payroll reporting is accurate.Staffing and Human Resources ResponsibilitiesResponsible for keeping direct supervisor informed of current and future staffing changes or shortages.Monitors and maintains employee scheduling and time worked to annual budget.Responsible for ensuring open shifts are staffed and finding replacement staff as required.Oversees all residential care related functions at assigned house or program. Works collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees.Responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback. Responsible for completing COS once disciplinary action is determined by direct supervisor.Conducts on-site training for direct support professionals and develops teams that support each other to perform the daily responsibilities of home(s).Responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class (Direct supervisor will schedule, monitor and track).Establishes goals and provides feedback to direct support professionals (DSPs) on annual performance reviews.Ensures all new employees are welcomed, receive orientation, and are integrated into the team.Clinical and Resident Care Responsibilities
Collaborates with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals health, safety, and stability.Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental and physical needs as well as increase their home involvement and independent living skills.Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required.Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.Ensure DSPs regularly assist Individuals in skill building and community activities.Works with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts.Quality Assurance, Monitoring and Reporting Responsibilities
Oversees all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s) (Daily).Submits accurate daily entries in Nextstep clinical records and Nextstep electronic medical records (EMR).Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of resident space, and Individual satisfaction.Responsible for ensuring tasks on daily reminder list are completed timely and informs direct supervisor of any deficiencies.Responsible for keeping direct supervisor and HR informed timely of work injuries.Conduct random home and vehicle inspections and correct any violations to company policy as soon as possible.Conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations’ leadership.Maintain confidential (HIPAA compliant), accurate, and appropriate records for each Individual Served, prospective Individual, and employee of Beacon.Monitor and ensure positive resident, family, community mental health (CMH) and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions (Daily).Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating Beacon Specialized Living Services, Inc., its residents, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.Understand how to approach and communicate with all Individuals including those who are cognitively impaired.Treat Individuals, family members and other team members with dignity and respect while responding to their needs.Maintain and sustain a safe community environment and workplace.Follow Beacon’s policies, procedures, and manuals.Accept other duties as assigned.Performance and Evaluation
In Direct Supervision in evaluating your work performance you will be evaluated for the following :
Job Knowledge : Depth and breadth of knowledge supporting our organization goals.Quality of Work : Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.Quantity of Work : Work output of the employee.Reliability : The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.Initiative and Creativity : The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.Judgment : The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.Cooperation : Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.Attendance : Faithfulness in coming to work daily and conforming to scheduled work hours.Planning and Organizing : The ability to analyze work, set goals, develop plans of action, utilize time. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.Directing and Controlling : The ability to create a motivating climate, achieve teamwork, train and develop, measure work in progress, take corrective action.Decision Making : The ability to make decisions and the quality and timeliness of those decisions.Embracement, support and adherence to Beacon’s Mission and Core Values.Education & Qualifications
A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred.2-3 years’ previous leadership experience working in a healthcare or behavioral healthcare related field required.1-2 years’ previous management or supervisory experience required.Approved by state, federal and government entities to work within BSLS programs.Required to maintain industry required trainings and TB screenings.Excellent communication skills, both verbally and in writing.Demonstrate the ability to identify and assess problems, develop solutions and problem-solve successfully.Demonstrates all core competencies related to MI, direct supervisor, Autism, etc.Attention to detail and ability to multitask.Ability to complete required training in connection with The Joint Commission, CHMs and other government bodies.Must possess a valid Driver’s License.Ability to use office equipment and information technology software.Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders.Ability to work in an environment with the potential for exposure to physical aggression from residents.Ability to work in an environment with the potential exposure to infectious disease.Required Information Technology (IT) Systems Skills and Proficiency
Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; ADP for payroll system including Workforce Now, Enhanced Time and Attendance, Makeshift scheduler; Nextstep, Clarity, and others. HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.
Physical demands
While performing the duties of the job the employee must be able to move about the home or community 50% of the time and have the ability to bend, squat, stand, kneel, push, pull, walk, and reach above shoulder. Employees must be able to remain in a stationary position 50% of the time.Ability to lift and carry objects up to 50 pounds for short distances (5-10 feet) daily.The employee will climb (approximately 8-12) stairs 8-10 times per day.The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above.The employee must be able to prepare meals which require the use of an oven, stove or microwave that may require overhead reaching.Complete laundry services that include sorting, washing / drying and folding. May be required to carry loads of laundry up and down (approximately 8-12) stairs.Grocery shopping that includes driving to the grocery store daily to grocery shop, carrying full grocery bags of groceries up and down stairs (approximately 8-12), and reach and stoop to put away groceries.The employee will perform cleaning activities, which include mopping, sweeping and vacuuming that require regular lifting, turning, bending and reaching.Provision of personal care to Individuals Served, transferring of individuals : from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting up to a 200-pound Individual.Constantly communicates and exchanges information with team members.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or structures, for safety inspections and hazard identification.Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.Dexterity of hands and fine finger movements for medication distribution, manual dexterity to handle objects.Read / comprehend, write, communicate orally, reasoning and analytical abilities, and mental flexibility. Proficient in speaking, reading and writing the English language required.Ability to effectively perform verbal and physical interventions recommended by the CPI System training.Duties performed routinely require exposure to blood, bodily fluid and tissue.Work Environment
While performing the duties of this job, the employee regularly works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Work may involve the treatment of non-cooperative residents with psychosocial problems and needs, or chronic and acute health problems.The work environment presents situations that cause stress and anxiety due to resident behavior.The noise level in the work environment is usually moderate.The employee may be exposed to cold, heat, dust, or smoke.Travel
This position requires approximately 10-20% of day travel.
As an employee of Beacon Specialized Living Services (BSLS) you understand and acknowledge that BSLS provides care for individuals living in adult foster care homes which operate 24 hours 7 days a week at multiple home locations, and that you may be scheduled to work any time or day of the week, including holidays, and that you may be assigned to work at different homes as needed. You understand and acknowledge that BSLS reserves the right to reassign you to work at any of its home locations if necessary.
This job description is intended to generally describe the nature and level of work required by the person assigned this classification. It is not an exhaustive list of all duties and responsibilities. Other job duties and responsibilities may be assigned by the employer at the employer’s sole discretion. This job description may be amended at any time by the employer.
The employee signature below constitutes the employee’s understanding of the requirements, responsibilities and duties of the position.
SEE ATTACHED DUTIES AND CRITERIA FOR HOME MANAGER LEVEL I-
Signature Date
Home Manager Level 1 (4-6 bed homes, low behavior)
Independently navigate and utilizes Beacon systems :BasecampOffice 365 (email, apps.)Reviews incident reports (IR) and independently works with supervisor to address questions and concerns.Reviews CHSN (daily doc) independently and follows up with employees to address missing documentation.Completes monthly audit and follows up to address concerns.Oversees the Beacon Champion program in the home (assignment and review monthly and bi-annual tracking.)Oversees daily documentation (health checks, shift exchange, chore checklist, bed checks, daily attendance, property inventory, etc.)Oversees implementation of ISP, BSPs and Personal Care Forms.Maintains home binders (fire safety, MAR, shift exchange, daily documentation, pharmacy, My 25, personal care, transportation)Completes work orders independently.Onboard new employees with accuracyManaging routine day-to-day questions and concernsOversee compliance of fire drills by conducting, recording and reviewing fire drills.Maintain cleanliness of the home(s).Provide draft weekly schedules.Maintain training compliance.Home Manager Level 1 Training Criteria
Human Rights and Restrictive ProceduresOnsite Manager TrainingManaging different generations in the workplaceEmail etiquette.Challenging and motivating employeesSupporting DSP / DPP when they need it most.FMLAADAAAProgressive disciplinePerformance reviewsD & A policy and reasonable suspicion assessment
