What are the responsibilities and job description for the Business Systems Specialist position at Keystone Cooperative?
Overview
Job Description
The Business Systems Specialist will be responsible for providing software support to the Grain & Feed divisions within Keystone. The ideal candidate will have a strong background in customer service and software support, excellent problem-solving skills, and the ability to create rapport with internal customers.
Duties And Responsibilities
Include but are not limited to:
Job Description
The Business Systems Specialist will be responsible for providing software support to the Grain & Feed divisions within Keystone. The ideal candidate will have a strong background in customer service and software support, excellent problem-solving skills, and the ability to create rapport with internal customers.
Duties And Responsibilities
Include but are not limited to:
- Provide technical support to employees utilizing divisional specific software.
- Identify, investigate, and resolve users’ problems with computer software and hardware.
- Assist users with software installation, configuration, and updates.
- Conduct training sessions for end users to ensure effective use of the software.
- Assist with the onboarding of new employees.
- Document processes and produce reference materials for user support and training purposes.
- Work closely with the accounting team to maintain accurate data and achieve reliable monthly financial results.
- Collaborate with the product development team, BI Team, and software vendors to improve software and data flow based on user feedback.
- Maintain up-to-date knowledge of software updates and industry trends.
- Escalate complex technical issues to the relevant department or staff member.
- Perform other duties as assigned.
- Proven experience in software support or similar role.
- Must be highly organized with the ability to work within a team environment but also effectively on their own.
- Strong analytical skills, the ability to troubleshoot and the ability to cultivate business relationships based on trust and professionalism.
- Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.
- Ability to provide clear step-by-step technical assistance as well as explain technical issues to non-technical end users.
- Familiarity with database management, network tools and software troubleshooting.
- Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
- Certification in relevant software or technologies is a plus.
