Logistics Coordinator (Client Relations)

Join KDL Logistics, a family-owned business based in Robinson, PA, specializing in world-class Freight Management & Logistical services. We proudly serve hundreds of clients nationwide, driven by our commitment to excellence. At KDL Logistics, our people make the difference—it's reflected in our tagline, "People Drive Logistics," and the success stories of our customers. Our team is built on shared goals and core values: Have Fun, Be a Good Teammate, Be Accountable, Take Initiative, Embrace Change, Show Empathy and Have a Sense of Urgency.

We are seeking a dynamic and customer-focused Client Relationship Manager to join our team. The successful candidate will be responsible for managing customer relationships, ensuring satisfaction, and driving business growth through excellent client service.

Key Responsibilities:

· Oversee the implementation and onboarding of new customers, ensuring a seamless transition.

· Maintain and build strong relationships with existing clients to drive retention and satisfaction.

· Coordinate and conduct quarterly business review meetings with clients to assess performance and opportunities.

· Actively market and promote KDL products and services to existing and potential customers.

· Ensure overall customer satisfaction by addressing concerns and providing solutions proactively.

· Keep clients informed about industry updates and trends that may impact their business.

· Serve as the primary escalation contact for any customer support issues and needs.

· Review and approve weekly customer invoicing to ensure accuracy and compliance.

· Travel as needed to attend customer review meetings and strengthen relationships.

· Participate in a rotating "On Call" schedule to handle customer requests outside of regular business hours.

OTHER DUTIES AS ASSIGNED

Qualifications:

· Strong communication and interpersonal skills.

· Ability to work independently and collaboratively in a fast-paced environment.

· Communicates well with team members and cooperates well towards achieving a common goal.

· Willingness to travel as required.

· When “On Call” - Must be available to handle customer requests after business hours.

· Strong self-starter who actively seeks additional responsibility, sets high performance standards, and routinely exceeds what is expected.

· Writes clearly and concisely.

· Plans and prioritizes assignments. Can simultaneously work on several tasks. Manages own workload. Will seek help as needed.

Education Requirements:

College Degree

Experience Requirements:

Proficient in Microsoft Office products with a strong emphasis on Excel, Word, and Outlook.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Pittsburgh, PA 15205 (Preferred)

Ability to Relocate:

• Pittsburgh, PA 15205: Relocate before starting work (Preferred)

Work Location: In person

Salary : $65,000 - $70,000