What are the responsibilities and job description for the Customer Service Rep position at KeyStone Financial?
Job description
Do you love consumer finance? We would love to talk with you. We are an independently owned consumer finance company operating in the Upstate of South Carolina. We are growing! We are looking for experienced consumer finance personnel who would like to join our team. We are currently looking for a Part-TIme Customer Service Rep.
The Essential Functions of the CSR is to:
- Assist with overall operations of the branch office
- Assists Branch Manager with coordination of customer service and business development activities of the branch.
- Perform the job in a manner that will enhance the quality of service provided to our internal and external customers.
- Develop and improve customer relations and provide exceptional service to all customers
- Counts cash and deposits with accuracy.
- Collections of current past due accounts.
- Other duties as assigned by management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Core Competencies
- Demonstrated passion for high level of customer service
- Excellent written and verbal communication skills
- Keen attention to detail
- Service-oriented mindset relating well with broad spectrum of people (employees, customers, colleagues etc.)
- Ethical Conduct
- Organization and Time Management Skills
- Personal Effectiveness/Credibility
Required Education and Experience
- High School Diploma or equivalent
- Two (2) years of customer service/sales experience
- Experience with Microsoft Office Suite products (Excel, Word, Power Point)
- Detail-oriented for high level of data entry proficiency
- Excellent verbal & written communication
Additional Eligibility Qualifications
- Experience in consumer finance industry preferred
Supervisory Responsibility
The Customer Service Representative has no direct supervisory responsibilities and will serve as a key contributor to the success of the branch.
Work Environment
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a part -time position. Days and hours of work are flexible.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 4 hour shift
- Monday to Friday
Experience:
- Consumer Finance: 1 year (Required)
Work Location: In person
Salary : $14 - $16