What are the responsibilities and job description for the Front Desk Agent position at Keystone Hotel Group?
Join Our Team at Hampton Inn Union Center!
Position: Front Desk Agent
Location: Hampton Inn Union Center, West Chester, OH
Are you a hospitality professional with a passion for delivering exceptional guest service? Hampton Inn Union Center is seeking a friendly, experienced Front Desk Agent to join our dynamic team!
What You’ll Do:
- Welcome and assist guests during check-in, check-out, and throughout their stay.
- Answer phones, manage reservations, and provide accurate information about the hotel and local area.
- Handle guest concerns with professionalism and resolve issues promptly.
- Maintain accurate records of daily transactions and guest accounts.
- Collaborate with other team members to ensure a seamless guest experience.
What We’re Looking For:
- Experience: Previous experience in a front desk or guest services role is strongly preferred.
- PEP Experience: Familiarity with Hilton’s PEP (Property Engagement Platform) system is a plus!
- Customer Service Skills: A friendly and professional demeanor with a commitment to guest satisfaction.
- Tech-Savvy: Comfortable using hotel management software and technology tools.
- Flexibility: Availability to work a variety of shifts, including weekends and holidays.
What We Offer:
- Competitive pay and benefits package.
- A supportive and collaborative work environment.
- Opportunities for training, growth, and advancement within the company.
- The chance to be part of a trusted and well-recognized brand in hospitality.
If you’re a motivated and experienced individual who takes pride in delivering memorable guest experiences, we’d love to hear from you!
Join our team and help us create a welcoming home away from home for our guests!
Job Type: Full-time
Pay: $13.56 - $14.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- West Chester, OH 45069 (Required)
Ability to Relocate:
- West Chester, OH 45069: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15