Front Desk Supervisor

Full job description

Responsibilities:

· Assist the General Manager in the on-boarding of new team members including new hire paperwork and accuracy checks, new hire orientation, new hire training, and on-going training projects

· Assist front desk in checking guests in/out and answering phone calls

· Assist sales as needed with any incoming/in house groups

· Make sure to adhere to the front desk budget and put in orders for office supplies as needed

· Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest

· Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

· Communicate with the housekeeping department regarding guest rooms and requests

· Assist the General Manager with clerical duties as needed

· Cover front desk shifts as needed and be on call in case of any front desk call-offs

REQUIREMENTS:

· High school diploma or equivalent

· 1-3 years hotel experience working as a front desk associate

· Complete working knowledge of the Hilton PEP system Preffered

· Previous supervisory experience preferred

· Organization skills and attention to detail

· Friendly and customer service oriented

· Good interpersonal and problem-solving skills

· Ability to work weekends and holidays is required

· 1st, 2nd, 3rd shift flexibility is required

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences

· Integrity - We do the right thing, all the time

· Leadership - We're leaders in our industry and in our communities

· Teamwork - We're team players in everything we do

· Ownership - We're the owners of our actions and decisions

· Now - We operate with a sense of urgency and discipline

· Evening shift

· Holidays

· Night shift

· On call

· Weekends as needed

Experience:

· Hilton hotel: 1 year (Preferred)

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Ability to Commute:

• West Chester, OH 45069 (Required)

Ability to Relocate:

• West Chester, OH 45069: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17