Associate Community Manager

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an Associate Community Manager to join our amazing onsite team with an opportunity for continuous growth and development. Please continue reading below!

Summary: The Associate Community Manager is responsible for in-office homeowner customer service requests, telephone coverage, email replies, response to all customer service requests from homeowners, Board members, vendors, and Builder clients, daily office inventory, issuance work orders as directed and to perform administrative duties at the request of the General Manager of the property. The Associate Community Manager will report directly to the General Manager of the Audie Murphy Ranch Community Association and will serve as an onsite main point of contact for homeowners, Board Members, and vendors for Association related matters.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who

exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD & D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• PTO
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Part-Time Flexible Hours: 40 hours per week. Must be available to work evenings and weekends. This position will allow for the Associate Community Manager to have a flexible work schedule at the discretion of the General Manager for working onsite in the HOA office during the week Tuesday-Saturday.

Essential Job Duties and Responsibilities:

• Onsite HOA Office point of contact for homeowners during business hours within the Community.
• Telephone coverage, email responses, issue work orders, respond to customer service requests and the performance of administrative duties at the request of the General Manager.
• Support staff in responding to routine customer service requests.
• Provide courteous customer service to all walk-in homeowners by attending promptly to their requests and ensuring the appropriate staff members are advised if they are needed to handle a homeowner issue.
• Provide a work order history log to the General Manager.
• Issue and maintain accurate record keeping for Openpath electronic credential access requests from homeowners in the community.
• Issue any work orders as directed or needed for sign maintenance, pest control, pool maintenance, bee/wasp removal and control, light maintenance, etc., to the proper vendor.
• Send weekly FedEx interoffice mail to the corporate/regional offices to the proper point of contact.
• Provide homeowners with information to reserve recreational facilities and schedule all weekly clubhouse reservations onsite.
• Maintain accurate record keeping for all checks received for clubhouse reservations and return all deposits within 48 hours after the clubhouse reservation.
• Accept and document all homeowner assessment payments received at the Association office and send these payments to corporate with the courier.
• Maintain a clean work environment and ensure cleanliness in the office.
• Submit a monthly supply order and maintain all office supplies and food orders.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the supervisor.

Qualification Requirements:

• Must have a valid CA Driver’s License.
• Ability to multi-task and work under tight deadlines with a high level of accuracy.
• Must be flexible with work schedule for evening and weekend hours.
• Demonstrate problem-solving abilities and the ability to listen, understand, and follow directions and training for applicable job-related tasks.
• Must be proficient with computer programs, including Word, Outlook, Adobe Acrobat, and Excel.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with colleagues and clients.
• Excellent interpersonal skills and professionalism when interacting with homeowners, vendors, Board members, or clients.
• Strong verbal and written communication.
• Ability to maintain a positive attitude.

Education and/or Experience:

• 1-2 years of experience in Customer Service is required.
• High School Diploma or GED required.
• 1-2 years of HOA experience preferred.
• Bachelor’s Degree preferred.

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to the community with a reliable method of transportation.
• Ability to sit, stand, and operate business equipment. Frequent use of telephone and headset as well as computer and keyboard.
• Typical office environment with low-level noise exposure and lift up to 25 pounds.
• Ability to attend community walk-throughs and inspections that may include walking at an incline.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.