Director of Operations

Caring People wanted!

Keystone Place at Wooster Heights is committed to creating a community where our residents flourish and our associates enjoy coming to work each day!! We are looking for caring and personable individuals who take pride in their work and enjoy working with seniors. Someone who is looking to make a real difference in peoples lives.

We are looking for a Director of Operations with strong accounting and bookkeeping skills. The ability to strategically manage and prioritize time and tasks effectively to fully meet the needs of the community. Someone who has the ability to thrive in a fast paced environment, flexible and able to work autonomously as well as take direction as needed.

If this sounds like you, we would love to hear from you.

Primary Purpose and Job Function:

Provides a variety of detailed bookkeeping tasks in accordance with standard accounting

procedures, under general supervision. Processes resident bills and invoices for periodic

mailing to residents or family members showing an itemized account of the amount owed and

payments received. Maintains a complete set of records to show financial transactions of the

community. Examines and verifies invoicing and similar data, distributes and posts same to

proper accounts. Maintains petty cash; prepares bank deposits and processes accounts payable

and accounts receivable. Assists Executive Director as needed related to Business Office

functions. Respond to emergency calls, respond to fire alarms and drills, conduct prospective

resident tours, assist residents and staff.

Accurately and efficiently manage community’s personnel matters including payroll,

employee benefits, interviews, personnel matters and onboarding. Verifies accuracy of time

and attendance records and makes adjustments as needed to reflect accurate time records,

compiles payroll data to maintain payroll records, answers employees’ questions and assists

employees in the enrollment process for the benefit programs, maintains confidentiality of all

personnel records. Responsible to ensure personnel records comply with applicable licensing

regulations. Interviews and completes new hire processes. May develop tools to increase

employee satisfaction, and plan in-services and training.

Supervision and scheduling of concierge staff.

Delegate to and support concierge in performance of duties which include:

1. Receive visitors and vendors to the community.

2. Answer telephones, transfer calls, screen and take messages for the department

directors.

3. Assist residents and staff with requests and questions.

4. Sort and distribute in-coming and out-going business mail; distribute in-house resident

notices and mail.

5. Receipt all employee and guest meals.

6. Schedule transportation on community van for residents in conjunction with activity

coordinator’s schedule.

7. Prohibit solicitors from gaining access to resident apartments.

8. Initiate maintenance and housekeeping work orders for residents.

Non-concierge related Duties and Responsibilities:

1. Respond to Resident emergency calls and notify nurse or are manager on duty.

2. Respond to fire alarms/drills through fire panel and alert necessary emergency

personnel.

3. Receipt all in-coming cash, make deposits and maintain petty cash fund.

4. Manage accounts payable, process resident monthly billing, accounts receivable,

maintain general ledger and employee files.

5. Process and input payroll for employees of the community.

6. Assist in hiring paperwork, training and orienting new employees.

7. Maintain supplies and reorder when necessary.

8. Assist Executive Director with typing and other projects.

9. Process departmental charges.

10. Operate computer, copier, fax and all other applicable office equipment.

11. Prioritize job functions to meet all of department directors’ needs.

12. Assist in all other departments as needed to ensure that residents’ needs are met and

quality of care is maintained.

13. Maintain office equipment and call for repairs when needed.

14. Assist with and attend special events.

Qualifications/Specifications

Education/Experience: High school diploma or equivalency. Ability to understand and

follow instructions, and to communicate effectively. High

attention to detail. Experience in business/office work

environment preferred.

Complexity: Ability to plan and prioritize work duties under the direction of

the Executive Director. Must be able to refer or answer resident

questions and understand requests. Must be able to work

independently, prioritize workload, follow instructions and

maintain high level of work in fast-paced environment.

Supervision: Under supervision of Executive Director. Must be able to follow

through without close supervision.

Other Contacts: Constant contact with residents and guests. Must be able to

communicate effectively both verbally and in written form.

Must be cooperative and courteous with contacts despite

simultaneous tasks.

Confidentiality: Will be exposed to highly confidential information, the

disclosure of which is prohibited by law or would be contrary to

the best interest of the residents, the community and company

policies.

Physical demands: Requires ability to perform complex tasks that require gross and

fine motor skills. Physical dexterity in lifting, pulling, pushing,

carrying, stretching, moving, bending and stooping. May sit for

extended periods of time. Must possess sight/hearing senses for

communication purposes.

Working conditions: Clean, well-lighted business office environment. Will be

constant activity, frequent interruptions and varying levels of

noise.

Safety: Requires ability to read, understand and follow community

emergency procedures and all other safety rules and regulations.

Equipment: Must operate various office equipment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Relocate:

• Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person

Salary : $57,800 - $73,100