What are the responsibilities and job description for the Retail Adviser position at Keystone RV?
Retail Advisor – Customer Service Call Center
Responsibilities
- Provides outstanding service to all customers
- Confidently answers direct retail customer inquiries
- Creatively works with the customers and dealers to resolve service issues
- Directs retail customers to service locations
- Has general knowledge of the product and is able to find appropriate resources
- Identifies the root causes of customer issues and provides assurance of corrective action
- Follows up with the customer to assure the highest level of customer satisfaction
- Professionally and calmly De-escalates emotional customers
Competencies and qualifications
- Positive attitude
- Interpersonal and conflict resolution skills
- Strong communication skills
- Organization and time-management
- Attention to detail and accuracy
- Initiative
- Critical-thinking
- Decision making
- Personal accountability
- Problem solving
- Typing 35 or more words per minute
- Basic knowledge of windows-based programs.
Keystone RV’s generous benefit package:
- Competitive wages
- Paid vacation, holidays, bereavement, & jury duty
- Medical, Dental, & Vision insurance available
- Company paid and voluntary life insurance
- Short and long-term Disability-
- Matching 401K
