What are the responsibilities and job description for the Customer Service Representative position at KEYSTONE TURBINE SERVICES, LLC?
Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1.1 million square-feet of sales and services facilities in the United States, Canada, Australia, Singapore, Brazil – PAG’s 27 locations and customer-focused business model serve aviation customers through Supply Chain and Inventory Supported Maintenance, Repair and Overhaul (ISMRO) services.
We currently have a position open for a Customer Service Representative at Keystone Turbine Services in Coatesville, PA.
Job Purpose
Our Customer Support Representative position is a terrific opportunity to support sales for a dynamic, fast paced, entrepreneural company. Ideal candidates will enjoy and have experience relevant to:
Job Duties and Responsibilities
- Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.
- Resolves customer inquiries related to jobs and quotes promptly.
- Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
- Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
- Ensure quotes are processed efficiently and within defined timeframes.
Essential Job Functions
- Collaborate effectively with other departments and individuals within the organization.
- Demonstrate strong computer skills, including proficiency in ERP systems and Microsoft.
- Build and maintain lasting relationships with customers, ensuring repeat business.
- Exhibit excellent interpersonal, written, and verbal communication skills.
- Possess knowledge of repair, maintenance, and overhaul MRO processes.
WORKING CONDITIONS
Physical Demands: Requires sitting or standing for extended periods of time. Requires frequent walking, bending, and reaching to shoulder level. Requires occasional squatting, lifting, carrying, pushing or pulling weight up to 20 pounds. Requires repetitive hand movement. Requires eye-hand coordination and manual dexterity. Requires corrected vision and hearing to normal range.
Education/Training: High school Diploma; a college degree in a business-related field is preferred
Work Location: Keystone Turbine Services, Coatesville, PA
Experience: At least 3-5 years' experience in customer support roles.
We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days’ employment. Options include 4 medical plans, 2 dental plans, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.
Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.
AA/EOE/M/F/D/V
