Business Development Manager

Keytronic is a team-based, supportive environment where everyone is able to feel encouraged and supported. We provide opportunities for growth through seminars, certifications, on-the-job training, and career advancement. Our team and employees are proud of our product diversity and team environment. We are an international company where you will do something different every day in our fast-paced work environment, but we are always finding ways to create something new and be innovative

We encourage you to apply for this position if you enjoy being challenged, working in a dynamic work setting, and being a part of a team that creates products that drive our world, while providing an innovative workplace with deep camaraderie, compelling product diversity, and resources to build your career.

Keytronic provides competitive salaries and benefits including: Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, Vacation, Holidays, Tuition Reimbursement, and 401K. We also have a company provided wellness program because we care about the wellbeing of our employees inside and outside of the workplace. We organize volunteer opportunities, company activities, and all-employee meetings to show we value our employees and the community around us!

JOB SUMMARY: The Business Development Manager (BDM) is responsible for locating, developing, and successfully selling Keytronic’s manufacturing services to new and existing customers within a defined territory. Position responsibilities include learning Keytronic’s service offerings, introducing such services to prospective customers in person and/or virtually, qualifying sales opportunities to ensure bidirectional fit, facilitating quotations and presenting resulting quotations to prospective customers, managing internal/external expectations throughout the sales cycle to satisfy Keytronic’s accretive growth goals, and utilizing CRM to maintain sales pipeline and track sales cycle progress. The BDM is also responsible for managing external sales representatives (ESRs) within their territory, including establishing ESR objectives, providing training, assisting in sales cycles, and tracking performance. The successful BDM will exhibit outstanding interpersonal and communication skills, is comfortable presenting to and influencing C-Suite positions, and demonstrates poise, tact, and diplomacy.

LOCATION: This candidate must reside in the Northeast Region- within a reasonable distance to a major airport. North East Region includes: Michigan, Indiana, Ohio, West Virginia, Virginia, Washington D.C., Maryland, Delaware, New Jersey, Connecticut, Rhode Island, Pennsylvania, New York, Massachusetts, Vermont, New Hampshire, Maine

ESSENTIAL FUNCTIONS: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Develop a clear understanding of Keytronic’s commercial offering and sales process
• Own the sales cycle with prospective/existing customers, building durable customer relationships and generating/winning sales opportunities to achieve individual and Keytronic sales objectives
• Manage training/performance of external sales representatives operating within the assigned territory
• Qualify sales opportunities, understand customer objectives, and rapidly confirm mutual alignment
• Identify business problems and risks to sales objectives; suggest, influence, and assist in developing and implementing solutions and reporting effectiveness of resulting outcomes
• Learn and follow Keytronic’s tactical sales process, including delivery of required documentation and compliance with internal requirements (e.g., customer financial screening)
• Introduce legal documents (NDA, MSA, MLA, etc.) during the sales process as a required component of Keytronic’s commercial proposal, utilizing internal resources as necessary to execute such documents
• Facilitate handoff of won programs to Program Management via established transition processes
• Manage customer escalations throughout the customer lifecycle, keeping internal stakeholders informed
• Solicit accretive growth opportunities within existing accounts in partnership with Program Management
• Assist in the research, development, and implementation of business expansion strategies (e.g., customer targeting, industry focus, pricing strategies)
• Provide internal input regarding market dynamics (customers/competitors) to facilitate development of commercial objectives and sales approach
• Participate in revenue forecasting and budgeting cycles as directed
• Utilize CRM for monitoring/maintaining sales pipeline and sales cycle activities
• Plan/coordinate customer visits, ensuring agendas and participants are aligned to achieve mutual goals
• Travel domestically/internationally ~50%; travel percentage may increase/decrease situationally
• Monitor and adhere to internal operating expense budgets and all Corporate Policies and Procedures 
• Ensure compliance and provide an environment that supports Keytronic’s Corporate Affirmative Action Plan and Equal Employment Opportunity laws

OTHER FUNCTIONS: 

• Perform other duties, as requested, to achieve corporate and departmental objectives
• Support and suggest implementation of marketing programs

MINIMUM QUALIFICATIONS: 

• Bachelor's degree in business or technical discipline (equivalent education and/or experience will be considered)
• Five years of experience in sales, marketing, and/or engineering within the manufacturing industry
• Proven organizational skills, particularly the ability to multitask and prioritize multiple projects in a timely manner within a fast-paced environment.
• Excellent written and oral communication skills in English; ability to write/understand routine reports and comply with oral/written instructions
• Strong interpersonal and relationship-building skills suitable for presenting to C-Suite positions; ability to work with diverse internal/external parties spanning multiple job functions and seniority
• Experience using standard office equipment, Microsoft Office applications (e.g., Excel, Word, PowerPoint, Outlook), and CRM applications (e.g., Microsoft Dynamics, Salesforce, etc.)

PREFERRED QUALIFICATIONS: 

• Eight or more years of experience in B2B sales
• Direct experience in Contract Manufacturing and EMS industries with an emphasis on selling a global manufacturing footprint (North America and Asia)

PYSICAL DEMANDS: The employee is regularly required to sit, use hands and fingers, handle or feel objects, talk, hear, and see. The employee must occasionally lift and/or move up to 25 pounds, stand, walk, climb, balance, stoop, kneel, crouch, crawl, or reach with hands and arms. The employee will regularly multitask between projects, be required to move throughout the office building, and communicate effectively. 

WORK ENVIRONMENT: The environment is fast-paced, time sensitive, and requires clarity/accuracy. The normal environment is quiet and typical of an open cubical setting with some areas that may be louder at times.

The statements on this job description are intended to describe the general nature and level of work being performed by incumbents. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents, and all job descriptions are subject to change to accommodate business necessity. In support of Keytronic’ goals some incumbents may perform other duties as assigned. In addition, all Keytronic employees are expected to:

• Promote teamwork and cooperative effort
• Help train and give guidance to other Keytronic employees
• Maintain a clean, safe, and unobstructed work area
• Provide customers with the highest quality of products and service
• Understand and apply appropriate quality improvement processes

Keytronic is an EOE/M/W/VET/Disabilities employer.