What are the responsibilities and job description for the General Manager / Assistant General Manager position at KFC?
We are looking for an experienced and skilled General Manager and/or Assistant General Manager with remarkable skills, who can run a restaurant effectively and with attention to detail.
Our GM/AGM candidates are required to always be available to meet the needs and concerns of their staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.
The responsibilities of a GM/AGM are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.
More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.
Responsibilities of a GM:
● Recruiting and appraising staff
● Training and supervising staff
● Managing budgets
● Maintaining financial and statistical records
● Dealing with customer complaints and queries
● Overseeing stock and pricing control
● Maximizing profitability and productivity
● Motivating staff to meet sales targets
● Setting sales targets
● Ensuring compliance with safety and health regulations
● Preparing promotional displays and materials
● Liaising with management
● Taking care of promotional prospects, benefits, and salaries of their staff
● Providing opportunities for staff advancements
Main Responsibilities:
● Responsible for every aspect of everyday supervision
● Responsible for resources management
● Takes care of stock, staff, and sales management
Requirements:
● Commercial awareness
● Confidence
● Resourcefulness
● Organizational skills
● Team working skills
● Verbal communication skills
● Numerical skills
● Enthusiasm
● Executive skills
● Problem-solving skills
● Showing initiative
● Setting a good example
KFC is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who created a finger lickin' good recipe more than 75 years ago—a list of 11 secret herbs and spices scratched out on the back of his kitchen door.
