What are the responsibilities and job description for the P&C Director, Field & RSC Operations position at KFC?
What You’ll Be Serving Up
The People & Culture Senior Director, Field & RSC Operations is responsible for providing the People & Culture vision, direction, and leadership to support the KFC US Operations team members across our company restaurants and within our corporate Operations teams. This role is crucial in delivering a People First, high-performance culture and leading a dynamic, high-caliber P&C function. The leader also supports the franchise system to drive change and serves as the strategic business partner to the KFC US COO and Sr Director of Operations. This is an exciting opportunity to drive people strategy, enhance operational excellence and team effectiveness, champion culture, engagement, and field connectivity, and lead and inspire a team.
Here’s How You’ll Spice Things Up
Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.
More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.
The People & Culture Senior Director, Field & RSC Operations is responsible for providing the People & Culture vision, direction, and leadership to support the KFC US Operations team members across our company restaurants and within our corporate Operations teams. This role is crucial in delivering a People First, high-performance culture and leading a dynamic, high-caliber P&C function. The leader also supports the franchise system to drive change and serves as the strategic business partner to the KFC US COO and Sr Director of Operations. This is an exciting opportunity to drive people strategy, enhance operational excellence and team effectiveness, champion culture, engagement, and field connectivity, and lead and inspire a team.
Here’s How You’ll Spice Things Up
- Create & implement an overarching vision and 3-year plan that inspires the team to achieve our People & Service Promise.
- Design, develop, implement, and evaluate the impact of programs, policies, and strategies necessary to support the current and future growth needs of the business and ensure a world-class employee experience.
- Build organizational capability to ensure KFC has the talent in place in our restaurants and our offices to deliver our bold vision and stand out as the employer of choice – for today and well into the future.
- Provide consulting and coaching to senior departmental leaders and managers to support the business’ vision, mission, and overall objectives.
- Ensure alignment between business operations and HR practices and objectives with a keen understanding of the business’s strategy.
- Drive people and organizational initiatives to enable results, focusing on problem-solving and process improvement to real-world challenges in the field.
- Lead the Franchise engagement strategy for P&C in partnership with KFC Communications, and the broader P&C organization.
- Lead – and continue to evolve - engagement and recognition initiatives for the Field including, but not limited to, KFC Listens, Best of the Best, the Champions Club, Franchise Partnership Survey, Uniforms, etc.
- Maintain an active field presence by dedicating up to 40% of your time in the field (mostly locally with some required travel – no more than 20%), engaging directly with team members and serving as a direct connection between our field teams and our RSC.
- Bachelor’s degree required, with certifications in HR strongly preferred.
- 10 years of HR leadership experience with a strong record of executing talent strategies, development, and performance management.
- 7 years of corporate office and/or field experience in a fast-paced environment (retail, restaurant, hospitality industries a plus).
- 5 years of experience leading and coaching a team.
- Demonstrated ability to translate vision into action by using business/customer insight and adapting approach in real-time to match shifting demands.
- Resilient & perseveres in the face of obstacles.
- Possesses strong influencing skills, leadership presence, and communication skills to drive change and help the team and organization perform at higher levels.
- Proven ability to rally teams, grow next-generation leaders, speak up for what’s right for business and for people.
Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company’s restaurant brands – KFC, Pizza Hut and Taco Bell – are global leaders of the chicken, pizza and Mexican-style food categories.
More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.
