What are the responsibilities and job description for the Shift Leader position at KFC?
ROLE SUMMARY
This role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and your help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.
Key Responsibilities (what Shifts do)
Step Change Thinker
Is quick to see core issues in complex situations
Encourages questions from the team and is comfortable talking about options that don't currently exist
Know How Builder
Seeks continuous feedback from different sources to improve their own performance
Executes shift success routines effectively
Execute core operations procedures (e.g., shift accountability, product projections, Repair & Maintenance (R&M) spending, Cost of Sales / Cost of Labor (COS / COL) controls) on each of their shifts
People Grower
Champions and role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their store
Supports the RGM / AUM in executing strategies for training talent using the Learning Zone and shoulder to shoulder activities
Role models and coaches using the EARS Model (Explore, Analyze, Respond and Making it Stick) to help build the capability of their team
Holds team members accountable for performance below expectations
Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
Keep a pulse on the job market with advanced job matching technology.
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